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Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised greener trains, it’s never been a more exciting time to start a career with us. Do you want to be part of the journey? Come along and join Greater Anglia!
We have an exciting opportunity to join our Customer Service South Team as a Rostering Administration Support Clerk in Harlow Town. Please note this position is a fixed term contract and expected to last for 14 months.
The Role
The key focus of this role is to provide administrative support to the rosters team and the Senior Support Managers within the area of responsibility, to assist with the issue and distribution of orders/equipment, sorting and organising logistics, and to ensure all rosters are compliant with Terms and Conditions and Guidelines on excessive hours and fatigue management.
Working alongside two existing Rostering Administration Colleagues, this role will join an experienced team to support and enhance the rostering and admin operation across the West route.
Key accountabilities
- Production and posting of rosters within stipulated timescales
- Prompt and efficient alterations to rosters necessitated by sickness, leave etc.
- Clear all exceptions in rostering system every week, to ensure that by an agreed time, the previous week’s exceptions have been completely cleared
- Maintain accurate records and produce weekly reports on number, type of exceptions cleared etc
- Note taking at Disciplinary and other Hearings and meetings
- Assist with issue and distribution of orders/equipment
- Provide roster support coverage during periods of annual leave, plus supporting with general rostering tasks during day to day operation of the route.
- Support a variety of tasks such as eBis ordering, reporting compiling, administration of company vehicle processes and urgent medical bookings, etc
- Support the Local Management Teams, Head of Customer Service West, and Senior Support Manager with general administration duties.
What we are looking for
The ideal candidate should possess relevant experience in an administrative capacity, along with proficiency in utilising Word, Excel, PowerPoint, and computer-based software to accurately coordinate schedules for extensive work groups. The suitable individual should also have proficient note-taking abilities, exhibit effective oral and written communication skills, and approach problem-solving in a professional and proactive manner. Familiarity with fundamental GDPR principles would be advantageous. The ideal candidate will need to possess a valid UK drivers licence for this role.
To succeed in this role, we are looking for people who can bring our four values to life in your everyday work:
The closing date for all completed applications is on Friday 19th January 2024
*Please note vacancies can close earlier due to high influx of candidate applications*
- Genuine … be welcoming, customer-centric and respectful
- Professional… be solution-oriented, accountable and delivering to promises
- Proactive … be progressive, innovative and decisive
- Inclusive … be connected in your thinking, empathetic and promote diversity
Greater Anglia offer a healthy work life balance, holiday entitlement and an environment where you can learn, develop, and grow in your career. If you think you would be a great addition to GA then apply now!
What can we do for you?
- Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme
- Free Travel on GA and 75% discount on other TOCs for leisure travel
- Free Leisure travel on GA and 75% discount on other TOCS for eligible family members
- International travel discount card (FIP) for staff and eligible family members after 12 months service
- GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service - part of our commitment to family friendly policies
- GA Hapi Benefits App– our great benefits app which includes discounts across many retailers, days out and dining
- 24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services
- Annually issued 12 discount vouchers for family and friends to use
- Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)