About Vaultex

Vaultex are the UK’s leading cash processing company, with sites nationwide. At Vaultex, equality is a core. We believe that businesses can be powerful platforms for social change and that our purpose is to drive Equality for all. Creating a culture of Equality isn’t just the right thing to do, it’s also the smart thing. Diverse companies are more innovative and better positioned to succeed. We strive to create workplaces that reflect the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. With the help of our entire stakeholders— our employees, customers, partners, and community — we can achieve equality for all.

About us

Vaultex are the UK’s leading cash processing company, with sites nationwide. Find out about what we do and our benefits here! Vaultex – About Us & Benefits

At Vaultex, equality is a core. We believe that businesses can be powerful platforms for social change and that our purpose is to drive Equality for all. Creating a culture of Equality isn’t just the right thing to do, it’s also the smart thing. Diverse companies are more innovative and better positioned to succeed. We strive to create workplaces that reflect the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. With the help of our entire stakeholders— our employees, customers, partners, and community — we can achieve equality for all.

Role

Hours of Work - Monday to Friday 9am - 5pm (flexibility required to cover Out of hours and some weekends)

Grade CM40
The role of Business Systems Support Analyst will be to work in the Business Systems Application Delivery team to take on the challenge of implementing and supporting the delivery of a wide range of IT application solutions for the Vaultex business. The role will need to provide broad technical expertise for a range of IT initiatives and technologies with a view to ensuring the provision of robust and effective solutions to the end-user community.

The main focus of the role will be on Application Support but the candidate should also be able to understand the underlying infrastructure and development components and will work closely with the development, infrastructure and DBA members of the team.

The position will also provide consultancy services to the business and its customers on how to best utilise already provisioned services as well as providing support of the services from a BAU (proactive and reactive) point of view, all conducted in a professional, high-quality manner with an emphasis on the importance of customer service.

The role will also be required to provide an element of out of hours on-call support.


Responsibilities

Ensuring that Vaultex IT Services are fully operational and any loss of service is restored in a timely and efficient manner
Ensure that the service and application support documentation is maintained to the highest quality and accuracy
Independently analyse, solve, and correct issues in real time, providing problem resolution end-to-end.
Perform scheduled maintenance and support release deployment activities after hours.
Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members.
Work closely with Development and Infrastructure team members to ensure a holistic, professional and efficient support model is provided for critical business systems.

Benefits

We are a living wage employer with Investors in People Gold status, and as such we have a great range of benefits.

• A generous company pension – auto-enrolled 4% employee 10% employer
• Competitive salary plus benefits
• 25 days annual leave, plus Bank Holidays, with an option to buy additional holidays
• Group life assurance
• Annual performance related bonus – up to 20% of salary
• VaulteXtra discounts on retailers, cycle to work, childcare vouchers, Gym membership, cash back on purchase, eye tests and many more.
• Employee Assistance Programme – a free service should our employees require professional and impartial advice for legal advice and counselling.
• Robust Learning and Development team and opportunities for career progression.

Skills and Experience

Significant experience in IT with a focus on implementing and supporting small and large-scale IT applications of varying technologies. This support involvement will ideally have been within both Project based and 2nd \ 3rd line BAU functions.

• Experience of delivering solutions with both high-availability and proven disaster recovery capabilities.
  

• Strong verbal and written communication skills - ability to communicate effectively at both technical and holistic non-technical levels.
  

• Excellent analytical and critical thinking skills.
  

• Refined customer service skills
  

• Self-sufficient, driven and outwardly positive team player
  

• Strong initiative and self-motivation
  

• Ability to work independently and also with a team to provide effective technical support
  

• Broad IT technical skills with the ability to quickly pick up new technologies
  

• Experience of providing support to agreed SLAs.

Benefits

We are a living wage employer with Investors in People Platinum status, and as such we have a great range of benefits which you can find here Vaultex - About Us & Benefits

• A generous company pension – auto-enrolled 4% employee 10% employer

• Living Wage employer offering competitive salary plus benefits

• Competitive holiday allowance with an option to purchase additional holidays

• Group life assurance

• Annual performance related bonus

• VaulteXtra discounts on retailers, cycle to work, childcare vouchers, Gym membership, cash back on purchase, eye tests and many more.

• Employee Assistance Programme – a free service should our employees require professional and impartial advice for legal advice and counselling.

• Robust Learning and Development team and opportunities for career progression.

Vaultex UK Ltd is an equal opportunities employer and welcomes applications from all members of the community. If you require any reasonable adjustments throughout the recruitment process please let us know. Please note that due to the secure nature of our business all successful candidates will need to provide a five year traceable work history (satisfactory employment references or evidence to explain employment gaps), and complete a criminal record and credit background check. Please note – we receive a high volume of applications therefore it may not be possible to respond to all candidates. If you have been successful for the next stage and your skills match the role, we will contact you. We look forward to hearing from you!