The results at a glance
120
13
+6%
3
Capability and representation outcomes reported across the training cohort, within months of delivery.
Watch the story
Hear how we did it, from our DEI Advisor
Louise Rogers, one of our Global DEI Advisors, shares what made the Australia Post
inclusive leadership series work, and what it takes to move beyond ticking a box.
The challenge
Getting inclusion right at scale — across two very different worlds
Australia Post operates across both corporate and operational environments, which made this an exciting challenge and a real opportunity to get inclusion right at scale. A one-size-fits-all workshop was never going to land with leaders whose day-to-day roles look so different.
✓ Equip people leaders with practical tools to practise inclusion every day
✓ Align everything to Australia Post’s own values and behaviours
✓ Reach leaders across both corporate and operational roles
✓ Build real capability, not a box-ticking exercise
Our approach
We built capability, not a checkbox
Stage 1: Design
Tailored to Australia Post
Stage 2: Deliver
A hybrid roadshow
Stage 3: Embed
Everyday inclusion
What we did together
One connected series, built for reach and accessibility
Reach
A roadshow across three sites
We took the series on the road, delivering in person and online across three Australia Post sites so leaders everywhere could take part, not just those at head office.
120 senior and middle management leaders engaged
Relevance
Tailored for corporate and operational roles
We designed content for two very different working worlds, so inclusion felt practical and relevant whether someone led a corporate team or a frontline one.
Built around Australia Post’s values and behaviours
Capability
Live, interactive sessions
Leaders learned how their behaviour shapes culture, how to spot bias before it costs someone an opportunity, and how to show up for their teams in ways that make a real difference.
Real-world examples shared between colleagues
Momentum
Delivered end to end by WORK180
From design and facilitation through to reporting, WORK180 ran every part of the series. This built momentum and engagement across the business without adding to Australia Post’s workload.
10+ workshops in a connected series
“Valuable session, the sharing of practical, common and relatable examples allowed all attendees to connect, engage and contribute to meaningful and thought provoking conversations”
– Martine Charalambous, Head of Business Performance and Insights
“This was a relevant, well paced and relatable session that had the right mix of listening and participation Belinda, Enterprise Sales Manager”
– Belinda, Enterprise Sales Manager
The impact
Change that was both felt and measured
Capability growth
Leaders more confident to lead inclusively
Leaders reported significant growth in their confidence to support diverse teams and champion inclusive behaviours. It’s a genuine step forward for inclusive culture at Australia Post.
+6%
More women in the teams involved
We saw a 6% increase in the representation of women from recruitment activities within the specific teams involved in the training. That shift happened within just a few months of delivery.
“There’s a difference between ticking a box and building capability that changes how your leaders show up — in everything from a team meeting to an interview, every single day.”
Louise Rogers, Global DEI Advisor, WORK180
Why this worked
Inclusion that leaders could actually use
It reached the people who shape culture
We focused on the managers with the greatest day-to-day influence on workplace culture and practices. These are the people best placed to make change stick.
It was built for Australia Post’s world
Tailoring the series to both corporate and operational roles meant inclusion felt relevant and practical for every leader in the room.
It was practical, not theoretical
Live, interactive sessions and shared real-world examples turned “inclusion matters” into concrete things leaders could do the very next day.
The results showed up in the data
Growth in leader capability and a measurable lift in women’s representation proved this was capability building, not box-ticking.
Ready to build inclusive leadership at scale?
Whether you’re already endorsed or just getting started, we can design an inclusive leadership series tailored to your organisation and help you turn good intentions into measurable, everyday change.