At AC3, our purpose is to make technology real, and as the leaders in secure multi-cloud solutions, we get to do this for our customers every day. We are an Australian owned ICT MSP, with offices in Sydney, Melbourne and Auckland, servicing over 50% of the NSW State Government and over 700 enterprise customers.
About the role
Our SIAM Incident manager will play a critical role for a new State government customer. Ensuring the Incident management capability is mature and effective. This role is about ensuring Incident management activities are defined, implemented and managed holistically across the environment, allowing our customer to work effectively and without prolonged interruption.
- Be committed to working as part of a bigger team, SIAM environments are complicated and require everyone to play their part.
- Work openly and authentically with SIAM teams and other Service providers, understand providers goals and challenges.
- Act as the single point of contact for Major Incident communications, across an array of recipients - including customer, service provider and wider organisation teams.
- Develop and maintain strong relationships with service providers and stakeholders to ensure effective incident management engagement and participation.
- Review end-to-end Incident management tickets, identify gaps or non-conformance with customer Incident management processes and policies
- Minimum of 3 years of experience in a SIAM end-to-end Service management environment.
- 1+ years of experience in developing and implementing Incident and Major Incident Management processes
- Extensive experience developing & sustaining constructive relationships with customers, internal stakeholders, suppliers, & industry representatives
- Led initiatives focused on end-user experience within ITSM services and support
- Proven track record of successfully monitoring and governing end-to-end Incident management environments
Being #4 on Australia’s Best Places to Work list, it’s clear that culture is a top priority at AC3. We approach business with family values, which means people here have real relationships that go beyond work. We believe it’s important that everyone is heard and treated with respect, whether you have the next big idea or simply a question. We keep it simple and live by our fours ways of being:
- Own It: If I say I’m going to do it, I do it. And I give it my all.
- Better It: I take the current status quo and make it better.
- Brave It: I listen, say what needs to be said, and do the right thing. Especially when it’s tough.
- Enjoy It: I take my work seriously, but don’t take myself too seriously.
Benefits
- Work with some of the best Windows, AWS and Azure experts in Australia
- Endless opportunities to learn & develop
- Convenient Sydney CBD location
- Genuine flexibility - WFH and flexible hours
- 120,000 base + super + allowances + bonuses
- Company benefits including discounted lifestyle services such as health insurance, salary packaging, and half-day Fridays once a month!
Every position at AC3 will require to undergo a National Police Check.