Technical Account Manager


Location: Sydney

Job Type: Full time



Applicants must be located in Sydney and hold Australian citizenship or Permanent Residency.

About the company

At AC3, our purpose is to make technology real, and as the leaders in secure multi-cloud solutions, we get to do this for our customers every day. We are an Australian owned ICT MSP, with offices in Sydney, Melbourne and Auckland, servicing over 50% of the NSW State Government and over 700 enterprise customers.

We are a growing business with a focus on three technology areas – cloud and infrastructure, cyber security, and software and data integration. We support our customers at every step of their technology journey, from consult, to procure and build, to run, optimise and talent management.

About the role

Our Technical Account Managers are subject matter experts and trusted advisors, helping customers to realise the potential of technology. To ensure our customers always receive the highest standard of support they love and expect, in this role you’ll be the primary technical point of contact for customers and internal teams for customer environments.

You will act as the technical subject matter expert for customers, both within AC3 and internal projects whilst providing expert guidance on where AC3 services can assist customers to achieve business outcomes. You will work closely with all technical teams to ensure AC3 delivers excellent service levels to our customers.
  • Serve as a primary technical authority, possessing deep knowledge and expertise in our products, services, and industry trends
  • Act as a trusted advisor, providing guidance to customers and internal teams on technical matters
  • Work with AC3 Operations teams to assist with advanced technical support and providing troubleshooting tips to helping them overcome complex technical issues and ensuring timely resolutions
  • Provide expert level consultancy on strategic product or solution areas
  • Contribute to AC3 Well Architected reviews of customer environments
Essential experience
  • Experience working with large complex Government environments is mandatory for this role
  • 5+ years experience as a Systems Administrator (Windows and/or Unix)
  • 5+ years experience working with VMware, AWS and/or Azure
  • Experience in a customer facing consulting or consultative role with strong technical presence and confidence
  • Experience in taking business challenges and translating them into suitable services or technical solutions.
  • Experience in interfacing with a wide variety of people and roles, and confidently interact with senior business and technical personnel.
  • Experience working in a hybrid cloud environment, across mode 1 and mode 2 consulting and delivery.
  • Proven experience in having lead technology service improvement as well as cost optimisation
  • Experience using Service Management tools, preferably ServiceNow
  • $140,000 Base + Super + Bonus + Allowances + Benefits
  • Company benefits including discounted lifestyle services such as health insurance, salary packaging, and half-day Fridays once a month!
  • Genuine flexibility and work/life balance
  • Join a fast growing organisation with an awesome culture - #4 Best Places to Work in Australia!
  • Develop your career in structured ITIL environment
  • Fun & Friendly team
  • Convenient Sydney CBD location
  • ASAP start

Being #4 on Australia’s Best Places to Work list, it’s clear that culture is a top priority at AC3. We believe it’s important that everyone is heard and treated with respect, whether you have the next big idea or simply a question. We keep it simple and live by our fours ways of being:
  • Own It: If I say I’m going to do it, I do it. And I give it my all.
  • Better It: I take the current status quo and make it better.
  • Brave It: I listen, say what needs to be said & do the right thing. Especially when it’s tough.
  • Enjoy It: I take my work seriously, but don’t take myself too seriously.
Experience the AC3 way for yourself!

If you are interested in the position and believe that your skill set is suited to the requirements then please put forward your application via the APPLY button.

Every position at AC3 will require to undergo a National Police Check.
You’ve got this!