- Leading Manufacturing company
- Permanent opportunity
- Macquarie park location
- $75,000+super per annum
- ASAP start
The role
This leading Global manufacturer with offices based in Macquarie Park are on the lookout for a Level 2 IT Support Analyst with good knowledge across Microsoft technologies and hardware products to join a dynamic team of professionals.
Joining a team of 4, you will be a point of escalation for level 1 support analysts, and liaise with thousands of end-users across various Business Units / locations, in a Windows based environment.
Some of your key responsibilities will be:
- Providing Level 2 IT technical support either by telephone, email, remote or face to face.
- Troubleshooting software and hardware issues in a Windows based environment (Windows 10, O365, Microsoft Office 2016, Intune, Azure AD, Active Directory, networking, etc.)
- Perform user account administration maintaining user access in the various Systems and Software
- Updating users on progress during problem resolution
- Maintain knowledge base to facilitate prompt resolution of incidents
- Provide feedback on continuous improvement of processes and procedures in order to enhance the current use of products or reduce incidents volume
- Ensure ongoing customers satisfaction levels
What's in it for you?
- Permanent opportunity to join a leading Global Manufacturer
- Structured ITIL environment
- Contemporary sun-filled offices
- Fun, friendly and supportive team
- Convenient Macquarie Park location
- Training and development opportunities
- Very approachable manager
- $75,000 + super per annum
Technical requirements
- 3+ year of experience supporting and troubleshooting Windows based environment in medium to large organisations
- Desktop support/Service Desk experience (via phone, email, remotely and face to face)
- Strong knowledge across Windows 11, O365, Windows Servers, Active Directory, Azure AD, Intune, Network and Security.
- Good working knowledge of ITIL methodology including Incident, Change, Problem and Knowledge Management.
- Experience working with ITSM/ticketing systems such as ServiceNow
- IT degree or equivalent qualification and or relevant IT certifications
- Excellent communication and interpersonal skills
- Enthusiastic and willing to learn & grow
- Outstanding Customer Service skills
- Driving license ESSENTIAL as you'd have to visit various sites
If you are interested in the position, are available quickly and believe that your skill set is suited to the requirements then please apply now!