The work we do matters
CyberCX, part of Accenture, protects and defends our customers and communities by providing the most comprehensive range of cyber security professional services in the region.
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at www.accenture.com.
About the role
If you’re ready to work with teammates that get you, a leader that supports you and customers that need you, then you’re ready for CyberCX.
With an unwavering focus on system health, performance and maintenance our Managed Security Services team bring together a high level of expertise and professionalism while delivering and responding to critical incidents and service requests.
What you’ll be doing
- Investigate, troubleshoot, and resolve incidents and service requests for Microsoft systems, Azure environments, compute infrastructure and many other related technologies.
- Maintain system health and performance through proactive maintenance and patching activities across infrastructure and cloud environments.
- Perform configuration and administration of infrastructure, systems and Microsoft cloud services.
- Support and maintain Microsoft Azure services, including core networking, identity and security controls.
- Contribute to processes and review their application to ensure that controls, policies, and procedures are operating effectively.
- Follow and enforce ITIL aligned incident, request fulfilment, problem and change management processes for changes required on customer environments.
- Support security uplift, assessment and remediation activities across Microsoft infrastructure and cloud platforms.
- Build effective working relationships both internally and externally.
Qualifications
Skills & Experience
- Good analytical and problem-solving skills, able to leverage operating systems, compute, storage, virtualisation, backup, application and cloud knowledge, along with a broad array of tools, to solve complex problems.
- Experience working within an IT Services Provider or mid-to-large corporate enterprise environments.
- Experience as a Microsoft Wintel Systems Engineer.
- Experience in managing and upgrading Windows Server Services, e.g. Active Directory, Group Policy, Exchange, Microsoft 365, DNS, DHCP, File/Print, etc.
- Experience with Microsoft Entra ID / Azure AD administration, including Conditional Access Policies, Privileged Identity Management and SSO/SAML integrations.
- Experience supporting Azure environments, including virtual networking concepts such as hub-and-spoke, route tables and related connectivity components.
- Experience in building and deploying Microsoft systems in a virtualised environment.
- Experience in managing and maintaining Microsoft Server operating systems, operating system patching, application patching via MECM and WSUS.
- Experience in managing and maintaining endpoint security and Microsoft Defender technologies, including deployment and onboarding through Intune, Group Policy, MECM and/or Autopilot.
- Experience in managing and upgrading Hyper-Converged systems, e.g. Cisco UCS/HyperFlex and NetApp HCI.
- Experience in managing and maintaining NetApp data storage systems.
- Experience in managing and upgrading VMware virtualisation systems.
- Experience in managing and upgrading enterprise backup systems, e.g. Veeam.
- Experience with developing and maintaining PowerShell scripts, including automation and administrative runbooks.
- Exposure to Azure security assessments and remediation activities across Microsoft cloud environments.
- Understanding of certificate lifecycle management, including certificate renewal processes and PKI concepts.
- Relevant IT certifications and a demonstration of continuous investment in your own technical development are important.
- ITIL Foundation qualifications and suitable vendor certifications preferred.
Nice to haves
Experience implementing, supporting and maintaining:
- Linux administration
- Automation platforms such as Puppet, Ansible and/or Terraform
- Application allowlisting platforms such as Airlock and/or AppLocker
- Email Security platforms such as Exchange Online Protection, Mimecast and/or Proofpoint
Benefits of working at Accenture:
- 18 weeks paid parental leave
- Long & short-term career break opportunities
- Structured career development program
- Local and international career opportunities.
- Certified as a Family Inclusive Workplace™
- Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
- We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!
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All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
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