The work we do matters
CyberCX, part of Accenture, protects and defends our customers and communities by providing the most comprehensive range of cyber security professional services in the region.
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at www.accenture.com.
About the role
If you’re ready to work with teammates that get you, a leader that supports you and customers that need you, then you’re ready for CyberCX.
With an unwavering focus on system health, performance and maintenance our Managed Security Services team bring together a high level of expertise and professionalism while delivering and responding to critical incidents and service requests.
What you’ll be doing
- Investigate, troubleshoot, and resolve incidents and service requests for Microsoft systems, Azure environments, compute infrastructure and many other related technologies.
- Maintain system health and performance through proactive maintenance and patching activities across infrastructure and cloud environments.
- Perform configuration and administration of infrastructure, systems and Microsoft cloud services.
- Support and maintain Microsoft Azure services, including core networking, identity and security controls.
- Contribute to processes and review their application to ensure that controls, policies, and procedures are operating effectively.
- Follow and enforce ITIL aligned incident, request fulfilment, problem and change management processes for changes required on customer environments.
- Support security uplift, assessment and remediation activities across Microsoft infrastructure and cloud platforms.
- Build effective working relationships both internally and externally.
Qualifications
Skills & Experience
- Good analytical and problem-solving skills, able to leverage operating systems, compute, storage, virtualisation, backup, application and cloud knowledge, along with a broad array of tools, to solve complex problems.