CyberCX – Senior Account Manager, Customer Sales
Location: Sydney | Hybrid working
This role is with CyberCX, part of Accenture.
We are seeking an experienced Senior Account Manager to drive the growth of CyberCX’s capabilities, products, professional services and managed services across key customer accounts.
In this role, you will develop strategic account plans, identify new sales opportunities and build lasting customer partnerships. You will also coordinate compelling proposals and tender responses, bringing together internal specialists to address customer needs and position CyberCX as a trusted partner.
This is an opportunity for a commercially driven sales professional to manage complex enterprise relationships, expand existing accounts and contribute to customer satisfaction, retention and long-term revenue growth.
Key responsibilities
- Develop and manage strategic business plans across multiple key Government & Enterprise customer accounts to achieve revenue, quota and account-growth targets.
- Build strong relationships with new and existing customers, developing a clear understanding of their objectives, needs, buying criteria and decision-making processes.
- Act as a primary point of contact between customers and CyberCX, ensuring a consistently high level of service.
- Identify and pursue new business, cross-selling, renewal and upselling opportunities.
- Position relevant CyberCX products, professional services and managed services against customers’ current and future requirements.
- Lead the development of sales proposals, tenders, bids, contracts, presentations and account management plans.
- Facilitate product demonstrations and technical discussions involving customers and CyberCX subject-matter experts.
- Negotiate pricing and volume discounts in line with CyberCX policies.
- Monitor account performance and maintain accurate sales forecasts, CRM records, reports and territory plans.
- Collaborate across CyberCX to strengthen customer engagement, knowledge-sharing and service delivery.
You will bring:
- At least five years’ experience in account management, business development or customer-focused solution sales.
- A proven record of achieving or exceeding sales targets and KPIs.
- Experience managing complex enterprise accounts and navigating medium- to long-term sales cycles.
- Strong relationship management, influencing, listening and negotiation skills.
- Experience acquiring new customers and growing existing accounts through cross-functional collaboration.
- The ability to prepare and present tailored proposals, pricing quotations and tender responses to senior stakeholders.
- Proficiency with CRM and account management platforms, including Salesforce, as well as Microsoft Office.
- A proactive, adaptable and resilient approach to solving problems and responding to change.
- You will be professional and ethical, with the ability to inspire trust through integrity and respect. You will bring a customer-focused, collaborative and enterprise-minded approach, along with the adaptability and initiative needed to deliver outstanding outcomes.
About CyberCX
CyberCX is a leading provider of professional cyber security and cloud services across Australia and New Zealand. CyberCX partners with private and public sector organisations to help them manage cyber risk, respond to incidents and build resilience in a complex threat environment.
Its end-to-end cyber and cloud capabilities include consulting and advisory; governance, risk and compliance; incident response; penetration testing and assurance; network and infrastructure solutions; cloud security; identity and access management; managed security services; and cyber security training.
Based on business requirements, candidates applying for this role may also be assessed for other opportunities within Accenture.
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.
Benefits of working at Accenture
- 18 weeks’ paid parental leave.
- Long- and short-term career break opportunities.
- A structured career development program.
- Local and international career opportunities.
- Certification as a Family Inclusive Workplace™.
- Flexible work arrangements centred around Accenture’s Truly Human ethos and its commitment to supporting employee health and wellbeing.
- Recognition in the top three of the previous year’s Diversity & Inclusion Index.
- WORK180 Endorsed Employer.
Accenture’s consulting professionals receive training across business acumen and technical and professional skills. Formal and informal development opportunities are available through on-the-job, online, classroom and collaborative learning.
Equal employment opportunity
At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel they can bring their authentic selves to work every day.
We encourage applications from all people and are committed to removing barriers throughout the recruitment process and employee lifecycle. Employment decisions are made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation, and discrimination is not tolerated.
If you require an adjustment to the recruitment process or have a preferred communication method, please email exectalent@accenture.com and cite the relevant job number, or call +61 2 9005 5000.
Based on business requirements, candidates applying for this role can also be assessed for other opportunities within Accenture.
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at www.accenture.com.
Benefits of working at Accenture:
- 18 weeks paid parental leave
- Long & short-term career break opportunities
- Structured career development program
- Local and international career opportunities.
- Certified as a Family Inclusive Workplace™
- Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
- We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!
We are a WORK180 Endorsed Employer, to see our benefits and policies click here
All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is a an EEO and Affirmative Action Employee of Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity Statement for Australia:
At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.
Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.
We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email exectalent@accenture.com and cite the relevant Job Number, or contact us on +61 2 9005 5000.
To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.
Qualifications
- JD