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The Application Maintenance Lead will be responsible for overseeing the maintenance and support of critical applications. This role includes ensuring application stability, performance, and availability, while also leading a team of skilled professionals to troubleshoot and resolve issues promptly. The ideal candidate will have extensive experience in application support within the telecom sector, strong leadership skills, and a proactive approach to problem-solving.
Key Responsibilities:
- Team Leadership & Management:
- Lead, mentor, and manage a team of application maintenance engineers.
- Foster a collaborative and high-performance team environment.
- Conduct regular performance reviews and provide constructive feedback.
- Application Maintenance & Support:
- Oversee the maintenance and support of telecom applications, ensuring high availability and reliability.
- Manage incident response, problem resolution, and change management processes.
- Develop and enforce best practices for application monitoring, maintenance, and support.
- Operational Excellence:
- Implement and monitor key performance indicators (KPIs) to ensure application performance and stability.
- Continuously improve support processes and procedures to enhance service delivery.
- Collaborate with other IT teams and stakeholders to ensure seamless integration and performance of applications.
- Technical Expertise:
- Provide technical leadership and guidance to the team on complex issues and projects.
- Stay updated with the latest technologies and industry trends in telecommunications.
- Ensure compliance with industry standards and regulatory requirements.
- Customer Focus:
- Act as the primary point of contact for application-related issues and escalations.
- Develop strong relationships with internal and external stakeholders to understand their needs and ensure satisfactory service delivery.
- Provide regular updates and reports to stakeholders on application performance and issues.
Qualifications:
- Education:
- Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field. Advanced degree preferred.
- Experience:
- Minimum of 7-10 years of experience in application maintenance and support within the telecommunications industry.
- Proven experience in a leadership or management role.
- Strong technical background with expertise in telecom applications and systems.
- Skills:
- Excellent leadership and team management skills.
- Strong problem-solving and analytical abilities.
- Proficient in application monitoring tools and techniques.
- Knowledge of ITIL or similar service management frameworks.
- Excellent communication and interpersonal skills.
- Certifications:
- Relevant certifications such as ITIL, PMP, or specific telecom certifications are a plus.
Key Competencies:
- Leadership: Ability to inspire and lead a team towards achieving common goals.
- Technical Proficiency: Deep understanding of telecom applications and their maintenance requirements.
- Problem-Solving: Aptitude for diagnosing and resolving complex technical issues.
- Communication: Strong ability to communicate technical information to non-technical stakeholders.
- Customer Orientation: Commitment to delivering high-quality service and support to clients and stakeholders.
Benefits of working at Accenture:
- 18 weeks paid parental leave
- Long & short-term career break opportunities
- Structured career development program
- Local and international career opportunities.
- Certified as a Family Inclusive Workplace™
- Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
- We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!
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Qualifications
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