CyberCX, part of Accenture
This role would be suitable for someone with 3-8 years in Account Manager and/or Business Development
You will have previous Cyber/IT/Technology Transformation Sales experience from Enterprise customers, will be confident managing large renewals, whilst enjoy identifying opportunities from new accounts.
This role will be 60% Account Management / 40% Business Development.
You will primarily be managing Adelaide Accounts in parallel to Enterprise Key Account in NT.
This role is Adelaide based, with travel in NT every quarter.
Key Responsibilities:
- Formulate, implement, and manage strategic business plans regarding customer accounts to achieve sales revenue/ quota targets
- Work closely with customers to determine their present and future needs and propose suitable products, services, and upgrades to maintain and grow revenue for CyberCX
- Maintain call rates to assure contact with assigned customers, and act as the main interface between the customer and CyberCX to ensure continued high service levels
- Form effective working relationships and understand the customer's objectives, buying criteria and decision-making processes in order to leverage revenue from the relationship and promote CyberCX as a quality supplier with the aim of achieving "preferred" supplier status
- Negotiate price and volume discounts (where applicable) in accordance with CyberCX's policies and liaise with technical staff regarding technical issues to ensure customer retention and continued business
- Identify and gain new business through a sustained program of customer engagement and following up referrals/leads, and keeping abreast of competitor's sales strategies
- Enable and conduct product demonstrations and conversations with technical SMEs and customers
- Responsible and accountable for the preparation of sales proposals, tenders/bids, contracts, and account management plans
Qualifications
Preferred Qualifications, Experience & Skills
- A minimum of 3 years account management and customer-focused solutions experience
- Proven project management skills with an ability to manage multiple projects and relationships simultaneously
- An ability to influence and engage with customers with exceptional listening and negotiation skills as well as excellent relationship management capability
- Hands on experience with CRM software and account management systems
- A record of consistently exceeding quota
- Demonstrable ability to win new customers and understand how to leverage CyberCX offerings, team, methodology and capabilities to grow your accounts
- Skilled in responding to setbacks in an agile and resilient manner