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About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at www.accenture.com.
About the role
Reporting to the Team Lead - MSE, the Security Engineer is responsible for system health, configuration, performance, maintenance and responding to incidents and service requests.
What you will be doing
Configure, maintain and support Cisco networking technologies including routers, switches, Catalyst Center, Identity Services Engine (ISE), Wireless LAN Controllers (WLC) and ThousandEyes.
Administer Cisco SD-WAN environments, including vManage, templates, policies and WAN connectivity services.
Configure and maintain Palo Alto security platforms including Next-Generation Firewalls (NGFW), Panorama, Prisma Access and GlobalProtect.
Manage and troubleshoot enterprise routing and switching environments, including BGP, OSPF and IPSEC VPN technologies.
Configure and maintain Riverbed SteelHead solutions to optimise application performance across WAN environments.
Investigate, troubleshoot and resolve incidents, service requests and complex technical issues across network and security platforms.
Perform proactive maintenance, monitoring, patching and lifecycle management activities to ensure platform stability, performance and security.
Follow ITIL-aligned incident, problem, request and change management processes while maintaining effective communication with customers and stakeholders.
Qualifications
What do you need
Tertiary qualification in information technology or similar field (desirable)
ITIL Foundation Qualifications and suitable vendor certifications preferred
At least 3 years of experience in IT engineering / operations or similar field
Good analytical and problem-solving skills, able to leverage server/network knowledge and a broad array of tools to solve problems
Skilled in responding to setbacks in an agile and resilient manner
Professional and ethical, you inspire trust and confidence through integrity and respect
You leverage your intuition to solve problems
Customer-obsessed and a self-starter, you go above and beyond to deliver extraordinary results and experiences for customers
Innovative and open to change, you are focused on finding opportunities for continuous improvement and ways to optimise work processes
Collaborative and with an enterprise mindset, you speak up and welcome all input, opinions and questions
Emotionally intelligent, you demonstrate empathy, connection, and assertiveness
Benefits of working at Accenture:
18 weeks paid parental leave
Long & short-term career break opportunities
Structured career development program
Local and international career opportunities.
Certified as a Family Inclusive Workplace™
Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!
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