We Are 

Accenture Cybersecurity helps organizations prepare, protect, detect, respond and recover along all points of the security lifecycle. Cybersecurity challenges are different for every business in every industry. Leveraging our global resources and advanced technologies, we create integrated, turnkey solutions tailored to our clients’ needs across their entire value chain. Whether we’re defending against known cyberattacks, detecting and responding to the unknown, or running an entire security operations center, we will help companies build cyber resilience to grow with confidence. Our team of the security sector’s brightest people use the coolest tech to out-hack the hackers and help clients build resilience from within. We blend risk strategy, digital identity, cyber defense, application security and managed service solutions to rethink the entire security lifecycle. 

You Are 

You’ve got the skills and experience to showcase the value of cybersecurity services while keeping clients engaged and apprised of the latest developments on the threat landscape. Day-to-day, you’re all about solving cybersecurity problems for clients and using your people skills to make sure everyone on your team is working cohesively. You also are comfortable working with sales teams to help transition clients from pre-sales to onboarding and supporting your client’s renewal cycles.

The Work

• Be a trusted security advisor for Accenture MxDR clients.

• Provide high-touch, personalized engagement within the scope of the MxDR Service to drive client delight and retention.

• Coordinate Accenture MxDR operations resources during delivery of MxDR Services to Accenture clients.

• Support sales team with pre-sales activities and client renewals.

Primary Functions/Job Duties

• Advocate for MxDR client needs within Accenture.

• Orchestrate and coordinate resources within Accenture to provide smooth delivery of MxDR.

• Monitor service reliability / availability and engage SOC resources to assist with client needs.

• Create and deliver regular executive business reviews to ensure client understanding of the value delivered by Accenture MxDR services.

• Act as a primary escalation point for clients to resolve any concerns or problems with MxDR services; Triage customer requests; Update clients on status.

• Drive internal initiatives to improve client satisfaction including working with product management on service enhancements.

• Provide training and knowledge transfer for MxDR clients during transition and delivery.

• Demonstrate the use of the MxDR toolsets for clients.

• Provide clients with relevant threat intelligence briefings & industry updates.

• Initiate new Business Development opportunities.

• Identify opportunities to grow revenue and provide more Accenture-wide services to clients.

• Collaborate with account team and participate in the sales cycle through MxDR SOC tours and presentations to prospects.

• Post-sales delivery relationship management for assigned MxDR clients.

• Track and drive client renewals with Accenture account team.

Qualifications

Here’s What You Need (Basic Qualifications)

• Familiar with Managed eXtended Detection & Response and Managed Security Services offerings

• Ability to collaborate with and coordinate client and Accenture resources

• Demonstrate Service Delivery Management, Project Management Skill and strong grounding in Cyber Security

• Strong communicator and presenter; comfortable working with C-Level or other IT executives

• Able to travel to Accenture or client locations when required

Benefits of working at Accenture:

• 18 weeks paid parental leave

• Long & short-term career break opportunities

• Structured career development program

• Local and international career opportunities.

• Certified as a Family Inclusive Workplace™

• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!