For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are collectively committed to building a more sustainable and inclusive society.

Role Purpose

Aesop are seeking a motivated and passionate Content & Production Manager to join our high performing Global Digital Product team, based in our purpose-built Head Office in Collingwood Melbourne. This role will report directly into our Global Head of Digital Product.

The Global Digital Content and Production Manager has responsibility for Aesop’s digital content serving technical stack (CMS) and owns the global content and production lifecycle, ensuring successful creation and delivery of content to Aesop's digital properties. ​

You will be responsible for the implementation of the Aesop digital content strategy, content management processes and tools, as well as management of digital content & production team members at both global and regional levels.

What a day might look like in this role:

• Deliver the digital content strategy and how this comes to life on Aesop.com and associated digital properties in partnership with key stakeholders (Global Marketing, Digital Product teams, Digital Design Team, and SEO lead). ​

• Tracking and reporting of content delivery related KPIs and oversee performance reporting related to content effectiveness ​

• Line management, professional development and upskilling of the production and content team​

• Leadership of the multi time zone regional production team, to implement content that champions the customer, the product vision and the brand.

• Delivery of the digital content and production program at a global level, including campaigns and Atheneum content publishing (blog)​

• Manage and oversee content translations process - overseeing agency, cost estimates and quotations, and monitor budgets​

• Responsible for all production processes used to deliver content, working with business wide stakeholders and/or agencies to ensure the process is continually optimised and scaled to support business requirements ​

• Supports the evolution of the Contentful content platform - by providing input on technical requirements to enhance its capability​

• Support the product streams with content requirements by ensuring the Global Production Team deliver to requirements on time and to brief.​

• Actively develop new content processes that supports the decentralised model.

What we are looking for:

• Experience working with ecommerce platforms and Content Management Systems​

• Prior experience with the Contentful CMS platform highly preferred​

• Experience in working with multi language websites with complex content structures​

• Experience in designing + implementing interdepartmental processes​

• Experience in managing people and small teams​

• Knowledge of ecommerce UX design principles​

• Working knowledge of SEO and online merchandising principles is beneficial ​

What’s on Offer:

At Aesop, we believe that the best people drive our business to continued success and so we take a holistic approach to employment, promoting employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering, matched giving programs.

In addition, we offer:

• Flexible working arrangements (we value work-life balance)

• Flexible Fridays (summer hours)

• Generous product discount of up to 50% & complimentary product allocation

• Hybrid work model, we balance office-based in-person collaboration with remote working

• Team lunches, sponsored social clubs, team events, and celebrations

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.