The AFL is Australia’s premier sporting organisation supporting two constantly evolving national competitions, AFL and AFLW. Our purpose is to progress the game, so everyone can share in its heritage and possibilities.
We have a strong workforce presence in most States and Territories of Australia including Northern Territory, QLD, NSW / ACT, Victoria and Tasmania.
As the AFL/ AFLW competitions continue to grow and evolve at both the elite and community levels, we are focused on ensuring we attract and retain great people in both permanent and casual roles at all levels and within all areas of our industry.
Importantly, we aim to reflect the communities where our game is played by recruiting locally where possible to strengthen our connection to the ‘grassroots’ of our game. We are also fortunate to have hundreds of passionate volunteers within our industry, offering their time and expertise to help grow our game.
The AFL's purchase of Marvel Stadium in Docklands, Melbourne, further diversifies our workforce with more than 1000 casual employees to make every moment matter for our fans and customers.
ABOUT US
As an organisation, the AFL works tirelessly in all states and at all levels to enhance and grow the game – from grassroots to elite. Together, we put on the game, deliver important events, communicate with our fans, run community programs, develop coaches and umpires, collaborate with partners, delight members, support clubs and so much more. While our roles may vary, we are all united by a common goal, to progress the game so that everyone can share in its heritage and possibilities.
The AFL is an Equal Opportunity employer and firmly believes that diversity and inclusion is an important part of both the AFL and the communities in which we operate. Our game is for everyone, and we strive to be a workplace for everyone. We value all aspects of diversity and welcome everyone to our team.
We are also committed to promoting and protecting the safety and wellbeing of children and young people in our care. Please note, we undertake several screening processes to ensure this commitment is upheld, this includes ensuring the successful candidate to this position holds a valid employee Working with Children/ Vulnerable People check and a satisfactory criminal history record check.
ABOUT THE ROLE
The Premium Accounts Coordinator will be responsible for the management, fulfilment, and general sales support across the account management team.
Working closely with the Premium Accounts Manager and broader team, this role will focus on the engagement of existing AFL and Marvel Stadium premium members and corporate hospitality clients across Diamond Club and Premier Suites.
COVID-19 Vaccination
The AFL’s priority is the health and safety of all our team members. Our established COVID-19 Vaccination Policy details the requirement for the successful applicant of this position to supply evidence of an up-to-date vaccination status.
A DAY IN THE LIFE OF
Key Accountabilities:
- Support account executives and wider sales team in the management of Premier Suite and Diamond Club clientele by driving utilisation and engagement
- Accountable for Premier Suite and Diamond Club ticketing, fulfilment, and management for all premium members
- Collaborate with the Events and Engagement team in the execution of Premier Suites and Diamond Club
- Provide key customer feedback from Diamond Club and Premier Suites holders to relevant stakeholders within the Premium Membership team
- Provide broader sales team support, reporting and administration for casual suite inventory at Marvel Stadium and dining guests lists across all Medallion Club restaurants
- Assist with the management of key commercial stakeholder relationships including Marvel Stadium, AFL Clubs, non-AFL tenants, ticketing agents and other venue hirers
- Support the broader Corporate Sales and Premium Membership team’s new business and acquisition strategy across all stadium and AFL premium membership and hospitality products
- Maintain regular customer feedback loops, ensuring sales team provides relevant customer information to key internal operations / experience teams and updates client records within CRM accordingly
- The role also includes a match day working component across all AFL and Stadium premium products.
OUR IDEAL TEAM MEMBER
Core Competencies:
- Minimum 3-5 years in sales, marketing, or commercial support role
- High attention to detail, diligence, and proactivity
- Excellent interpersonal skills, including verbal and written communication skills with an ability to build rapport with people quickly
- High level customer service and engagement skillset
- Proficient in MS Office suite and experience with CRM systems (Salesforce experience well-regarded)
- Career interest in sport, events, and entertainment industry
- Strong understanding of the AFL competition
OUR CULTURE
www.afl.com.au/careers/our-organisation
THE PERKS
- Play The Day Your Way – a flexible approach to your working life, with hybrid office/ home arrangements
- My Development – lean into the AFL’s My Development program consisting of on-the-job training, coaching and mentoring, and formal learning
- Play Well – access to our extensive Health and Wellbeing program centred around our belief in a healthy body, healthy mind, and healthy workplace
- My Benefits – with thanks to our AFL Corporate Partners, access great benefits and discounts
- AFL Silver Memberships – permanent team members can access AFL matches at Marvel Stadium and the MCG, enjoy and share the experience of our game with your family and friends!
Applications Close: 25 June 2022