A Snapshot

As the Senior Technical Services Manager (Sr TSM), you will report to the Operations Director and work closely with the rest of the Operations team, making your mark in a number of ways:

• Oversee critical environment maintenance planning activities at your data centre

• Lead, mentor, and train a team of site based technical resources (TSM, Maintenance Manager and Coordinator), and contract management of site facilities providers for the tactical delivery of maintenance activities

• Work closely with Building Services Manager on other property related matters

Your Day to Day

• Effectively manage the site and achieve 100% uptime and compliance with customers' SLAs and safety

• Oversee the planning and coordination of all preventive maintenance and repair works; ensure change management, incident management procedures and safety requirements are followed; coordinate activities as required with customers

• Coordinate with the development team to manage construction activity and installations, to ensure system design, installation and testing adhere to operational standards

• Review and support customer capacity management plan to ensure power capacity is well maintained and within limitations

• Maintain site operating procedures (SOP, MOP, EOP) and any other documentation required by law, e.g. RA, SWMS and EHS

• Ensure compliance with site held accreditations, including, but not limited to, ISMS, SOC2, PCI, ISO9001, ISO14001

• Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety

• Primary operational contact for customers and local point of escalation during emergency events and day-to-day operations

• Attend witness testing of all equipment during commissioning to validate sequence of operations

• Receive and review all operational documentation for new capacity

• Handle provisioning of data centre services including connectivity, power services, deployment, and any additional services to be delivered to the data centre customers

• Run minor capital projects for customers/internal purposes

• Lead all maintenance and repair vendors and OPEX budget

• Track operational metrics, data and analyse risks

• Conduct regular property inspections

• Evaluate plans and promote operational efficiency, passion for continuous improvement including power utilisation and cost efficiency

Requirements

• 5+ years experience of managing mechanical and electrical in data centres (preferred), facilities, engineering operations, semiconductor, trades or related fields

• Electrical or mechanical trade background or degree preferred. Solid understanding of data centre infrastructure, including power and cooling systems, fire, and security systems

• Knowledge of local statutory regulations and requirements

• Ability to establish and review Method of Procedure documents, maintenance reports, incident reports, emergency event summaries, root cause analysis reports, CAPEX/OPEX budget forecasts/reports and O&M manuals

• Able to read and comprehend single line diagrams

• Experience running 3rd party service providers; setting and managing critical metrics, negotiating contracts and pricing for services

• Familiarity with Customer Portals, BMS, Computerized Maintenance Management Systems, CAD is a plus

• Good leadership and experience in supervising small teams of technical staff

• Effective key partner management experience

• Strong customer centric approach, and ability to drive front-line staff attitude change

• Ability to deliver effective presentations

• Have Own Security NV1 Clearance or ability to get one (Australian sites only)