About the role
Centurion Membership offers Card members access to a world few will ever experience, our members have a dedicated Relationship Manager – someone who is able to personalise feature and benefits, to delivery the finest experiences, they:
- Connect with their card members, get to know them, learn about them and then deliver beyond their expectations
- Plan luxurious travel experiences, book the finest dining options, provide access to the coolest events
- Research and keep up to date about the industry and lifestyle they operate in, and manage
- Profile the card member effectively to inspire them to get the most out of centurion membership
- Meet key performance indicators, while striving loyalty and profitability
Skills and experience
Your goal is to drive loyalty and profitability, and conversation is key to achieving our high-performance targets in customer and shareholder metrics. As a Relationship Manager, you will be:
- A Travel Agent / Consultant with extensive experience in the travel industry
- Experience working with Global Distribution System (GDS) (ideally Sabre)
- Proactive, passionate, and skilled in the art of relationship building and inspiring your Card members
- A Problem solver, you need to be confident enough to seek out the solution
- Aware of luxury products including airlines, hotels, retail, dining, theatre, fashion, sports & events
We offer you the flexibility to work from anywhere in Australia, you can choose to work full time from home, hybrid (a mix of office and work from home) or in the office.
Benefits
- Generous base salary + quarterly pay for performance incentive
- Partner with the world’s most exclusive suppliers in the luxury hospitality, tourism, and lifestyle industry!
- Learn from some of the finest Relationship Managers in the world
- Ongoing coaching, industry-leading training, and career progression opportunities
- Access to complimentary nights with some of the world finest luxury accommodation providers
- Birthday leave – we don’t expect you to work on your birthday
- Educational and familiarisation program– experience the finest cuisines, hotels, and events
Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 170 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
#LI-Remote, #LI-Hybrid, #LI-Onsite
