You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Join #TeamAmex and let's lead the way together.

The International Card Services (ICS) business is responsible for product line strategy, acquisition, brand, portfolio management and customer engagement for American Express Consumer and Commercial Credit and Charge cards in Australia & New Zealand.

An exciting opportunity exists for an Assistant Manager in the Business Insights and Analytics team to support the business with insights, analytics, product & portfolio optimisation and projects.

The successful candidate will work in close collaboration with the ICS Products team as well as a range of internal and external stakeholders (both local and international) to help the business drive profitability and growth.

This position is ideally suited to a motivated individual with strong analytics experience in financial products who thrives in a fast-paced environment.

Key Accountabilities:

• Business Analytics: Create reporting and insights to support the Products team to optimise the portfolio. Develop a detailed understanding of profitability levers, customer behavioural drivers and performance metrics.

• Projects: Support the development of key business initiatives. This may include analysis to drive investment decisions, resource planning, new product opportunities, risk assessment and cost/benefit analysis.

• Performance Tracking: Work closely with the Products team and Finance to consolidate and report on financial and non-financial information on a monthly basis.

• Competitive Analysis: Analysis of business performance against environmental and competitive trends and research evaluation / opportunity assessment. Leverage internal networks and team. Assist with external product research on behalf of wider ICS.

Qualifications:

• Experience with either Python/SQL preferred, SAS is a bonus

• Advanced Excel skills

• Strong analytical talent with the ability to translate insights and ideas into recommendations

• Solid commercial acumen, including the ability to identify and size growth opportunities

• Team player who is flexible and maintains a positive attitude even during changing work priorities.

• Self-motivated with superior organizational/time management skills and a dynamic, positive and energetic attitude

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.