You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Our Premium Travel & Lifestyle Concierge Services team brings membership offerings to life for our card members by delivering a world class travel and lifestyle experience through every interaction, they:

• Understand the cardholder’s travel requirements including, accommodation, and special interests

• Plan and fulfil travel requests from product offering, booking, payment, issue/reissue tickets and proactive follow up

• Build and deliver best-in-class lifestyle services such as dining, event tickets, gifts, surprise & delight

• Fulfil any special access or by invitation only events

• Meet key performance targets

• Delivers exceptional Customer service

Skills and experience

To create and deliver travel & lifestyle services to our cardmember’s, you will have:

• Global Distribution System (GDS) work knowledge; Sabre is helpful

• Travel agency experience within a fast-paced environment; Preferably in a contact centre

• Lifestyle and luxury product knowledge including airlines, hotels, retail, dining, theatre, fashion, sports & events

• Strong sales and interpersonal skills

• Excellent verbal and written communication skills

• A will to win and have worked in a Performance based environment where regular coaching and feedback is provided to achieve results

• Strong collaboration with others to achieve shared goals; Excellent interpersonal skills

• Experience where you have demonstrated integrity, accountability, agility, and adaptability in your actions

Roster

• Work 5 days a week, 8 hours shift (30 minutes break + 2 x 15 minutes break in between)

• Rotating roster 7 days a week, 7am-7pm (including weekends and public holidays)

• Roster changes every 3 months

• Both hybrid and work from home available

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.