At American Express, our culture is built on a 175-year history of innovation, sharedvalues and Leadership Behaviors, andan unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Centurion Relationship Managers curate luxury travel and lifestyle experiences for our Centurion Members.
Centurion Membership offers Card Members access to a world few will ever experience. Our Centurion Members have a dedicated Relationship Manager, someone who can personalise features and benefits to deliver the finest experiences.
Responsibilities
As a Relationship Manager, you will:
- Engage deeply with Centurion Members, building strong relationships by understanding their preferences and exceeding expectations
- Curate and plan luxurious travel experiences, secure the finest dining options, and provide access to the most exclusive events
- Research and stay informed about luxury trends, destinations, and lifestyle offerings to deliver exceptional service
- Anticipate and personalise solutions to maximise the value of Centurion Membership for each Member
- Serve as the single point of contact for American Express, supporting requests related to the operation of the Card, from Card Servicing enquiries to queries involving other areas of the enterprise
- Achieve key performance indicators while fostering loyalty and driving profitability
Skills and Experience
To succeed in this role, you will be:
- An experienced Travel Agent/Consultant with extensive knowledge of the retail travel industry
- Skilled in using Global Distribution Systems (GDS), ideally Sabre
- Self-motivated and proactive, with a passion for delivering outstanding experiences
- Detail-oriented, ensuring accuracy and precision in every interaction and booking
- Well-articulated with strong written and verbal communication skills, capable of crafting clear, professional, and engaging correspondence
- A natural relationship builder, confident in inspiring and delighting Centurion Members
- A problem-solver, resourceful and confident in finding solutions quickly
Knowledgeable about luxury products, including airlines, hotels, retail, dining, theatre, fashion, sports, and events
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
