At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express Global Merchant Network Services (GMNS) manages all aspects of our vitally important merchant relationships. GMNS ANZ is the largest contributor of active locations in force (ALIF) in the region and has the potential for significant growth. GMNS Client Facing Implementation team plays a significant role in contributing to this goal and providing best in class onboarding experience to Merchants. We are seeking a highly motivated Project Manager to effectively on board and enable new and existing Acquisition Partners, Strategic and Multi LIF Accounts, whilst identifying and driving process efficiencies across all Channels. Success in the role is measured primarily via 100% compliant speed to set-up and first transaction.

Key Responsibilities

• Project Manage/Lead the end to end implementation customer experience from contract signing through Merchant set-up and first occurrences of all key processes.
• Serve as a single point of coordination for the Merchant Head Office and manage the program across internal Amex business units as required.
• Document customer program objectives and requirements, design of Merchant programs including technology and process integration. Execute, test and manage merchants through change, providing status updates and training.
• Provide training on program management through Merchant Interactive portal.
• Monitor performance and prepare reporting based on agreed implementation success factors/metrics and actively work to enhance charge volume realization, reduce cycle time, and improve customer experience, productivity, and quality.
• Ensure best practice sharing and identify synergies. Support product development efforts by providing client feedback, competitive intelligence, regulatory change and market place trends.
• Ensure alignment across GMNS business, including Compliance, GCO, Marketing and Small Merchant.
• Engage and collaborate with key internal GMS teams including Small Merchant Early Engagement and POP teams, plus GSN servicing teams

Minimum Qualifications

• Previous Customer Implementation project management experience an advantage
• Knowledge of American Express merchant services business strongly preferred

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.