At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
As a National Relationship Manager, you will be responsible for the growth, retention, of Corporate clients across a diverse range of industries.
You will need to manage a high revenue generating portfolio & cross-sell additional American Express solutions to meet client’s business needs as well as leverage American Express’ marketplace strengths to future advantage.
Principal Accountabilities
- Develop in-depth understanding of your client portfolio as well as all aspects of client’s business, industry & marketplace.
- Demonstrate expertise in managing & developing new B2B & T&E solutions
- Recognize the criticality of an in-depth understanding for creating solutions that result in customer satisfaction and build long-term loyalty.
- Develop & execute an American Express Partnership Plan strategy for clients that adds value to the client’s business while ensuring that American Express ’revenue and profit objectives are met
- Apply project management & consultative selling techniques to direct activities toward a positive win/win outcome.
- Build multi-layered client relationships. Be accountable for engaging, where appropriate, American Express senior leadership with client senior leadership as part of building relationship strategy; focus on building relationship at “VP” and/or “C” level within account base (CFO, CIO, CPO, CEO; VP Finance, VP Procurement, VP I.T.).
- Differentiate American Express value proposition by being innovative, recommending solutions and providing strategic advice to communicate value for the customer.
- Develop in-depth understanding of the market, including networking and reading, understanding the market, the competition, and issues impacting the customers’ business
Required skills and qualifications
- University Degree in Business, Commerce or Finance would be desirable
- Proven experience of B2B selling and relationship management within large corporations
- Previous industry experience in Banking, Accounting or Financial Services would be advantageous
- Excellent verbal & written business communication skills
- Understanding of technology in the Travel and Corporate Expense Management industry, including understanding of ERP/finance systems
- Ability to articulate American Express Corporate value propositions and translate into specific, tangible account action plans & results for each client
- Demonstrated strength & leadership with Sales, Negotiation, Account Management and Presentation Skills
- Ability to build strong relationships and manage a portfolio of Corporate accounts
- Ability to drive innovation & change within the clients organisation as well as within Amex
- Understanding of the dynamics of pricing units and its impact on the relationship between corporations, travel agents and principles
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.