At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Compliance Manager, Global Merchant Services APAC

The Global Compliance & Ethics team plays a critical role in protecting American Express, our brand and colleagues through practical, solution-focused guidance on regulatory and ethics-related matters.

Within the Global Merchant and Network Services Compliance organisation, the Global Merchant Services (GMS) International Compliance team performs second-line oversight of the merchant acquiring business in International, ensuring a robust and sustainable compliance risk management framework. As Line of Business Compliance (LOBCO) the team is responsible for providing Compliance advisory to the GMS Business on the management of strategic multi-country business initiatives and compliance risks as well as performing execution of core components of the American Express Compliance Program.

Reporting to the Director GMS Compliance APAC, the Compliance Manager GMS APAC supports the development and ongoing maintenance of a comprehensive and sustainable compliance program for the GMS business in the APAC region. This Line of Business Compliance (LOBCO) role will also provide compliance support and guidance for the GMS business in its growth plans and development of new initiatives.

Key Responsibilities

• Support development and ongoing maintenance of the Compliance program of the GMS business in APAC.
• Provide expert compliance advice and critical challenge to the GMS business on the design and implementation of new products, customer interactions, processes and controls to comply with all applicable laws and regulations
• Build proactive relationships with LECOs and SME groups to ensure local market and Enterprise requirements are considered in the first line control environment.
• Provide guidance to Control Management and other GMS teams on the implementation of new regulations impacting the GMS business and remediation activities as required
• Ensure that the first line policy framework is consistent with regulatory expectations through review and challenge in the development process.
• Complete ongoing activities related to compliance risk management including assessment and monitoring of compliance risk and execution of the Compliance Risk Assessment process
• Assess business resolution of compliance-related incidents and gaps, particularly for those that fall under the Issue Management program
• As required, partner with the business and other LECOs to support regulatory examinations, internal audit reviews, Compliance monitoring and testing, and related efforts

Minimum Qualifications

• Experience working in a Control and Compliance Function preferably in a 2nd line role
• Working knowledge of Acquiring and Payments Regulation is desirable
• Proven ability to understand legal and regulatory requirements and convey regulatory intent and risk to first line teams to enable them to effectively mitigate risk
• Self-motivated, energetic team player with proven ability to work effectively in a matrix organization and across international markets with all levels of management
• Experience performing independent oversight and risk assessment
• Excellent written and oral communication skills, with the ability to provide effective challenge
• The ability to prioritise and drive results on a diverse set of projects and goals at any one time, managing multiple tasks and ensuring plans remain on track
• Batchelor’s degree and or compliance / legal qualification

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.