We keep millions of people moving every day and continue to be Australia’s leading transport fuel supplier and convenience retailer. Our business is dynamic and often technical, and we rely on talented people who seek to find solutions. Whatever your journey, we’re the fuel that gets you there. Ampol, Australia’s own.
About Ampol:
We’ve never taken our eye off making life easier for our customers. Supporting our Fuels and Infrastructure business as well as Convenience Retail, at Ampol, we put our customers at the heart of everything we do.
About the role:
An exciting opportunity to join a high performance, high energy and collaborative team on a 6-month maximum term contract.
We have two positions available in our Contact Centre where you will engage and support our B2B customers and merchants across many enquiries at Ampol and gain exposure to a business that is bigger than you realise.
This role will suit Contact Centre, Service Industry or Telemarketing professionals who enjoy a sales element or have the interest in growth into sales as this will be a mix of servicing accounts and maximising account opportunities.
Work hours are on a rotating Monday to Friday schedule and ranges from 6.30am (if you’re an early bird) until – 6pm. The team is based in our Alexandria office 3 days per week with the opportunity to work flexibly from home on Monday and Friday.
Key responsibilities:
- Answer and action incoming Customer enquiries across multiple communication channels (phone, email, chat, social) in a timely and professional manner
- Answering and actioning customer and merchant queries for all areas of Ampol
- Make outbound calls in response to Customer requests for call-backs, voicemail messages or other outbound campaigns as required
- Managing key relationships with internal and external stakeholders with great communication and questioning techniques
- Using your systems knowledge to navigate data and process to assist customer needs
- Your ability to manage competing priorities and work as part of a team
- Thinking differently to achieve outcomes
About you:
You will be a self-motivated individual with well-honed communication skills and 2+ years of experience within a Customer Solutions position and team environment in Financial Services, Government, Retail, Hospitality or have relevant Telemarketing sales experience.
You will be accustomed to a fast-paced environment as this role will attract a high number of calls and enquiries from our customer base (approx. 80 – 100 calls a day).
You will have a minimum qualification at HSC level, be computer literate including use of Microsoft office suite with Salesforce and Telstra Business Connect being desirable. You will also possess a continuous improvement mindset and have an appetite to learn.
Depending on your role, you may be required to be vaccinated against COVID19 to be eligible to work in certain areas of Ampol, for example where there is a government or customer requirement to be vaccinated.
We’re an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders (including if you identify as transgender). We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Ampol.
If you would like further information or to tell us about any adjustments you might require though the recruitment process, or if you are trans or gender diverse and want a confidential discussion please contact us.
Applications close Friday 29 July 2022.
Thank you to our prospective agency partners for your interest, we are not accepting CV’s at this time.
