We keep millions of people moving every day and continue to be Australia’s leading transport fuel supplier and convenience retailer. Our business is dynamic and often technical, and we rely on talented people who seek to find solutions. Whatever your journey, we’re the fuel that gets you there. Ampol, Australia’s own.

• Permanent Full-time opportunity
• Location: Lytton Refinery
• Grow your career in a supportive and inclusive environment

About Ampol

Our company has always been about more than fuel. Fuel may be the foundation of our business, but our motivation and purpose come from the people, businesses, industries and communities we engage with. From our origins until today, we’ve always been inspired by the role we can play in people’s lives – to keep them moving, to make journeys happen.

Here at Ampol, we are proud of our heritage as Australia’s only owned fuel brand.

For over 100 years we have supported Australians to travel far and wide, and we’ll be here for 100 more powering better journeys for today and tomorrow.

About the role:

Due to an internal promotion we are hiring for a permanent full-time IT Onsite Support professional to join us. You will join a team that will prioritise a positive culture and are driven to provide high quality support. You will have the opportunity to work in a unique environment in our Lytton location at the Refinery with potential to work or at our new office based in Fortitude valley (Brisbane). As the onsite Engineer you will provide local hardware/ infrastructure support in partnership with the Desktop Support team to all our users. As the onsite Engineer you will provide local hardware/ infrastructure support in partnership with the Desktop Support team to all our users.

Key Responsibilities:

• Responsible for asset management of end user hardware and end to end lifecycle management
• Action asset management of end user hardware and end to end life cycle
• Manage deployment of assets to end users and the refresh/rebuild process
• Supply equipment to users with training on how to utilise core Ampol systems
• Build and maintain strong customer relationships with key users at Ampol
• Liaise with all support teams in IT, both internally and externally to resolve issues

About you:

You are a strong team player, a relationship builder and someone who is self-motivated and can achieve team goals while working autonomously. As a problem solver and someone who is curious, you will demonstrate the ability to understand business requirements, assess technical needs, provide advice and analysis to relevant stakeholders. As a strong communicator, you will build effective relationships to ensure a high level of collaboration is maintained across the business. We are looking for someone who has a great attitude, and we can train up so this position would suit someone who has worked in a level 1 or 2 helpdesk role and has experience with applications. This role will get broad exposure across our refinery technologies, infrastructure and is an interesting area to work in.

• Tertiary qualification in a relevant discipline (such as IT, Engineering)
• ITIL V4 Foundation certification
• Experience supporting desktop environments and End User Computing Support roles
• Knowledge of and recent practical experience in IT field support and escalations
• Experience in IT infrastructure services (operation and support)
• Experience working in a large and complex environment, facilitating resolution of escalated incidents

Our benefits:

• Competitive Salary and performance bonus

• Career development and learning opportunities including LinkedIn Learning and other tailored training solutions
• Internal recognition platform amplifying the achievements of those who do great work and demonstrate our capabilities and values.
• Paid Parental Leave - up to 12 weeks paid Parental leave, and up to a year off (unpaid)
• BabyCare Package - financial and flexible support for parents transitioning back to work
• Need some wheels? Novated Lease options are available
• Fuel up on us - receive a 25% fuel discount all year round for two privately used cars
• Invest in your future with the Employee Share Scheme
• Community giving day - spend one day volunteering with one of our partners

At Ampol we encourage vaccination against Covid-19 as an effective measure in helping to protect our people and our communities.

We’re an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders (including if you identify as transgender). We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Ampol.

Want to take your career to the next level? Apply today.

Applications close Friday 19th August