We keep millions of people moving every day and continue to be Australia’s leading transport fuel supplier and convenience retailer. Our business is dynamic and often technical, and we rely on talented people who seek to find solutions. Whatever your journey, we’re the fuel that gets you there. Ampol, Australia’s own.

• Full time, permanent position with competitive salary and benefits
• Location: Sydney Alexandria
• Grow your career in a supportive and inclusive environment

About Ampol

Our company has always been about more than fuel. Fuel may be the foundation of our business, but our motivation and purpose come from the people, businesses, industries, and communities we engage with. From our origins until today, we’ve always been inspired by the role we can play in people’s lives – to keep them moving, to make journeys happen.

Here at Ampol, we are proud of our heritage as Australia’s only owned fuel brand.

For over 100 years we have supported Australians to travel far and wide, and we’ll be here for 100 more powering better journeys for today and tomorrow.

We are proud to be recognised as an employer of choice for women by WORK180 and are winners of an Employer Brand award through LinkedIn. Check out one of our key leader's career stories, supported by Ampol. 7 Leadership tips for women in male-dominated fields - WORK180

About the role:

The IT Desktop Support Engineer is the front line of Ampol IT on site for all our users. The role provides face-to-face support and guidance to our users in the use of all technology platforms including but not limited to computers, phones, tablets, and video conferencing facilities.

The role will ensure that on site operational support is efficient and effective, whilst continually improving customer experience with IT services. This role will also provide escalated support to the more junior team members and on-site assistance in the event of an incident requiring physical or technical intervention across multiple sites.

Key responsibilities:

• Investigate technical issues to determine root cause and provide resolutions
• Coordinate with all support teams in IT, both internally and externally to resolve issues
• Identify major incidents, ensuring that these are raised through the standard channels for analysis and resolution
• Collaborate with the IT Service Desk Manager to identify trends and provide feedback on processes and procedures to reduce incident volume

• Provide on-site support to server and networking teams in the event of an incident requiring physical intervention
• Manage deployment of assets to end users and the refresh/rebuild process.
• Promote use of the Ampol IT ServiceNow Portal for self-service requests and ticket tracking
• Proactively seek to improve IT services and customer experience

About you

You will be a strong team player with proven ability to motivate and achieve team goals while working autonomously.

As a problem solver, you will demonstrate the ability to understand business requirements, assess technical needs, provide advice and analysis to relevant stakeholders. As a strong communicator, you will build effective relationships to ensure a high level of collaboration is maintained across the business.

Key skills and experience:

• Tertiary degree (IT, Engineering) is desirable, but not essential
• Minimum 5 years' experience in End User Computing Support roles
• Proven experience providing IT support in a large and complex environment, facilitating the resolution of escalated issues, and having an ability to accurately identify and raise emerging issues
• Experience using MDM/Intune Administration and ServiceNow
• Excellent communication and proven experience in building relationships
• Knowledge of IT Service Management Processes, focusing on Incident management and Service request fulfilment
• Ability to manage time and workload independently while managing multiple priorities simultaneously to deliver quality output

Our benefits:

• Competitive Salary and performance bonus
• Career development and learning opportunities including LinkedIn Learning and other tailored training solutions
• Internal recognition platform amplifying the achievements of those who do great work and demonstrate our capabilities and values.
• Paid Parental Leave - up to 12 weeks paid Parental leave, and up to a year off (unpaid)
• BabyCare Package - financial and flexible support for parents transitioning back to work
• Need some wheels? Novated Lease options are available
• Fuel up on us - receive a 25% fuel discount all year round for two privately used cars
• Invest in your future with the Employee Share Scheme
• Community giving day - spend one day volunteering with one of our partners

At Ampol we encourage vaccination against Covid-19 as an effective measure in helping to protect our people and our communities.

We’re an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders (including if you identify as transgender). We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Ampol.

Want to take your career to the next level? Apply today.

Applications close 25 November, 2022.