We are looking for a proactive, high-performing Enterprise Account Manager - Mandarin speaking to manage the retention and growth of our largest and most complex Enterprise customers within the Greater China Region (GCR). At Atlassian, with over 300,000 customers worldwide, our Account Management team plays a critical role in driving long-term value and digital transformation for the organizations that rely on us most.
In this Account Manager role, you will own the full customer lifecycle for your assigned book of business, securing high retention rates while proactively identifying, navigating, and closing expansion, upgrade, and cross-sell opportunities. You will partner deeply with the broader Regional Sales organization to drive Total Book of Business growth through strategic account planning, white-space analysis, and executive mapping.
We are seeking an enterprise sales professional who embodies ‘Heart and Balance’: someone who can build deep, empathetic customer relationships while maintaining the sales rigor and strategic scrutiny required to win in the Enterprise segment. You are a self-starter who takes complete ownership of your territory, navigating complex deals, multi-threading across organizations, and delivering an exceptional customer experience. Fluency in English and Mandarin is required to effectively manage internal stakeholders and customer relationships. Cantonese is highly regarded,
Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
Own Revenue Accountability: Drive individual sales performance, maintain a high-accuracy pipeline forecast, and balance priorities within a complex enterprise customer footprint.
Drive Account Strategy: Partner cross-functionally with the Enterprise Sales team, Services, Channel Partners, and Customer Success teams to execute strategic account plans and ensure a seamless customer journey.
Execute Complex Deals: Navigate complex enterprise procurement, legal, and security workflows to successfully close expansion, upsell, and renewal contracts.
Master the Atlassian GTM Model: Actively adopt and optimize the Atlassian go-to-market model, playing a critical role in scaling our next-generation enterprise business.
Champion Operational Excellence: Maintain pristine data hygiene within CRM/analytics tools, using data-backed insights to predict book of business health and address risks early.
