Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
About the role
Atlassian’s Implementation Services team helps enterprise customers turn ambitious plans into production-ready Atlassian Cloud solutions. We lead hands-on discovery, design, configuration and launch for complex, high-impact use cases, and work alongside Solution Partners to scale delivery. Our aim is to create solutions that are right by design, ready day one and built to last.
As Senior Manager, Implementation (APAC), you’ll build the regional implementation practice from the ground up, hiring and developing the right mix of implementation architects, consultants and implementation project managers to meet customer demand. You’ll directly manage the team, guide the quality and health of a portfolio of customer engagements, and work closely with Services Solutions Advocates (SSAs) to shape opportunities and help grow regional implementation bookings. You’ll be accountable for your team’s customer outcomes, delivery margin and operating discipline, establishing a repeatable APAC implementation capability and the forecasting, staffing and utilization practices that keep it healthy as it grows.
This is a player-coach role. While the team is small, you'll lead customer engagements and pre-sales scoping yourself, alongside hiring and developing the team, and shift toward leading the practice as it grows.
What you’ll do
Build and coach the team. Define the skills and capacity the APAC implementation practice needs, then recruit, onboard and develop implementation architects, consultants and implementation project managers as demand grows. Set clear expectations, give regular feedback, support career growth, and create an inclusive, sustainable, high-performing team across APAC time zones.
Lead pre-sales scoping. Qualify cloud implementation opportunities, run technical discovery, and build estimates and statements of work your team can confidently deliver. Keep scope aligned with customer goals and clear engagement boundaries, plan for a smooth handover to ongoing ownership, and represent the practice credibly with senior customer stakeholders.
Own delivery quality across your portfolio. Establish appropriate governance from discovery and solution design through configuration, testing, production launch and handover. Review scope, milestones, risks and customer outcomes; step into complex engagements and escalations when leadership is needed.