Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
About the role
Atlassian’s Implementation Services team helps enterprise customers turn ambitious plans into working solutions. We take on complex, high-impact implementations directly and work with partners to scale delivery. Our goal is to help customers get value sooner with solutions that are right by design, ready on day one and built to last.
As a Principal Implementation Architect, you’ll be a hands-on technical leader for customer implementations across APAC. You’ll translate business outcomes into practical solution designs, configure Atlassian Cloud products and integrations, guide delivery through launch, and help customers adopt what we build. This is an individual contributor role: you’ll lead technical work and coach others without directly managing a team. You’ll work closely with customer stakeholders, Engagement Managers, Implementation Project Managers, Advisory Services colleagues and delivery partners.
What you’ll do
Architect and implement customer solutions. Lead solution discovery, translate requirements into an implementation plan, make and explain design trade-offs, and configure Atlassian solutions in the customer environment. Balance usable day-one outcomes with maintainability, security and future growth.
Own the technical path to launch. Guide integration, data and migration considerations, testing, cutover and handover. Surface risks early and work with delivery leads and customer teams to resolve them within the agreed scope.
Deliver across the Atlassian platform. Apply your expertise across Atlassian Cloud products and capabilities to solve complex customer challenges. This may include Jira, Confluence and Jira Service Management, as well as other product areas depending on customer needs, while bringing in specialists where needed.
Lead through collaboration. Coordinate technical work across implementation consultants, customer teams and partners; review solution designs, mentor peers and communicate decisions clearly to both technical and business stakeholders.
Set technical direction. Establish quality standards across multiple concurrent engagements and act as a trusted technical advisor to customer executives.
Make delivery repeatable. Adapt standard implementation offerings and playbooks to customer needs, document reusable patterns and feed lessons back into the team’s methods and assets.