Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Atlassian is looking for a seasoned Support Manager to lead Developer and Marketplace Support Team. The Atlassian Ecosystem has been wildly successful: we surpassed $2 billion in lifetime revenue on the Atlassian Marketplace and over 60% of Jira Software and Confluence customers use at least one Marketplace app. When Atlassian partners and developers have technical questions (ranging from bugs to incidents), they rely on Developer Support Team to get them answered. Developer Support Team is on the frontline of developer feedback and is critical to overall Atlassian Ecosystem health.
With impressive team growth, we are looking for a new manager to drive developer support operational improvements, manage the multi-geo team and contribute to strategy. In this role, you will collaborate closely with peer leads and stakeholders on engineering, design, support and analytics teams to bring developer support operations to the next level.
Your background:
- 5+ years of cumulative experience in software, professional services, software development, support, and customer-facing roles.
- Extensive experience in global support operations serving developers in technical partner organizations.
- 5+ years of management experience leading global support teams to meet and exceed operational performance goals.
- Experience in influencing internal engineering teams to prioritize specific issues based on the support insights.
- Experience with team coaching, uplifting skills, creation and enhancement of SOPs, delivery quality, analytics and escalations.
- Experience in recruiting and building successful teams with a developer-as-a-customer-centric culture.
- Experienced with interpreting data analytics to derive insight and drive customer value
- Experienced with cross-functional influence, providing customer insights to product to improve developer experience
- Strong communication and organizational skills
If you have these skills, even better:
- Experience in Software Development.
- Experience working with software ecosystems, developer platforms, marketplace partners, or other developer audiences.
Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefitsto learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.
