Our Support team (CSS DevOpsIT) is comprised of people with backgrounds in ITSM, DevOps and Customer Service. We provide legendary support to unleash the potential of our customers.

We're hiring a Technical Support Engineer, reporting to a Cloud Support Manager. You are a Support Engineer with a background in Application Support and a wealth of experience in IT. You are passionate about helping people and enabling their success. In this role, you'll provide legendary support to our customers with their technical issues and provide relevant updates via multiple platforms (mainly our Ticketing System and Chat).

• 3+ years of application support experience

• Experience working with SSO, SAML, Linux and Windows

• You have familiarity with APIs, REST payloads, REST endpoints, Splunk

• You have familiarity with IT operations, Application Performance Monitoring, the Application Development lifecycle, internet technology, and infrastructure concepts

• You understand the DevOps space and have a practical knowledge of the role of Integrations

• University education (or equivalent certification)