At Aurion, we’ve been the trusted people and payroll partner of Australian businesses for over 40 years. We are committed to delivering exceptional people and payroll solutions to make life work better for our customers.

Our powerful, industry-leading people and payroll software supports hundreds of Australian businesses to have simple, effective solutions to meet their unique and complex requirements.

As a part of our in-house Managed Payroll Service, you can expect to provide exceptional customer service and technical support to our customers by effectively managing and maintaining payroll databases. This role is open to applicants from anywhere in Australia. For those based in Brisbane, a hybrid work arrangement will apply.

Responsibilities

As an integral member of our System Administration team, your responsibilities will include:

• Provide timely and professional support to our customers by addressing and resolving customer queries relating to system configuration, reporting and payroll databases.

• Actioning customer requests within agreed service level timeframes, while providing excellent customer service

• Ensure compliance with industry legislation and process requests with accuracy

• Support and maintain comprehensive documentation and reports relating to our Managed Payroll Service customers individual system changes

• Provide input as a stakeholder within the System Administration team in the delivery and implementation of Aurion solutions

• Work with our process improvement and training team to update procedures to reflect best practice

Skills and experience

We are looking for a highly motivated team member who thrives in a dynamic environment, with previous experience using the Aurion software. Knowledge of the payroll and legislation complexities within multiple corporate sectors is highly desirable, along with the following qualities:

• Proven ability in dealing with a dynamic, high volume, complex transactional payroll environment

• Experience and understanding of the Aurion software and outsourced payroll services will be highly regarded

• Excellent customer service skills to resolve sensitive and competing payroll configuration and reporting enquiries while delivering high quality outcomes in a large scale volume of service

• Meticulous attention to detail, and demonstrate a high level of accuracy in data entry

• Effective stakeholder engagement skillset and ability to influence outcomes in support of our Aurion service objectives

• Collaborative team member, and are able to contribute to an open and honest environment where ideas and diverse views are encouraged

Benefits of joining our team

Rated an HRD Employer of Choice for 3 years in a row, we offer a range of industry-leading benefits, including:

• Competitive pay and perks

• Flexible and hybrid working arrangements to ensure you have time for the things and people you love

• Generous parental leave, career breaks, study leave and unpaid leave

• A vibrant inclusive culture that embraces diverse perspectives and values the unique contributions of each of our team

• Career growth opportunities in a thriving tech business

• The security of joining a trusted and established Australian brand

• The opportunity to truly make an impact- be part of a company that cares about your ideas, your effort and your well-being

Our team is the heart of our success. As part of our team, you'll be supported in your growth, working in a friendly, respectful, and collaborative environment. At Aurion, fantastic work is done by fantastic people, and you have the opportunity to work with true industry experts.

We are committed to creating an inclusive and diverse workplace where everyone feels they are a valued, respected, and empowered member of our ‘One Team Aurion’ culture. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply. #work180

Individuals with disabilities are encouraged to apply. We are dedicated to providing reasonable accommodations to candidates with disabilities, providing the environment and support for anyone to enjoy equal access to the right employment opportunities.

If this job interests you but you aren’t certain if you meet all the requirements, we encourage you to submit an application.

We’re excited to welcome our new team member. If this opportunity sounds right for you, please apply today.