Payroll Lead - Customer Success

Locations: Open to applications from Brisbane (hybrid), Melbourne & Sydney (Remote)

At Aurion, we’ve been the trusted people and payroll partner of Australian businesses for over 40 years. We are committed to delivering exceptional people and payroll solutions to make life work better for our customers.

Our powerful, industry-leading people and payroll software supports hundreds of Australian businesses to have simple, effective solutions to meet their unique and complex requirements.

As part of our Consulting team, the Payroll Lead – Customer Success provides operational leadership to the Customer Success Advisory team, ensuring consistent, high quality advisory delivery that drives exceptional customer outcomes.

As Payroll Lead – Customer Success, you will shape and develop a brand-new Customer Success Advisory function. You’ll lead a high‑performing team to deliver meaningful customer outcomes and uplift Aurion’s consulting capability. Working closely with Customer Journey and Consulting teams, you’ll champion advisory value and help create a cohesive, modern consulting experience.

Responsibilities

As a Payroll Lead – Customer Success, you’ll partner with customers to help them confidently use Aurion and achieve strong payroll and HR outcomes. You’ll provide structured advice, coaching, and insights that support both immediate needs and long-term success.

This role is ideal for someone who loves solving problems, enjoys engaging with customers, and is passionate about driving better outcomes across payroll and HR functions.

• Lead, coach, and develop Advisors to build capability, confidence, and a strong customer outcomes mindset.

• Oversee day-to-day advisory delivery, ensuring quality, compliance and SLA achievement.

• Act as an escalation point for Advisors, customers, and internal teams, resolving complex or high impact issues with urgency and clarity.

• Define and maintain advisory standards, frameworks, and methodologies to ensure consistent practice.

• Align resources, manage performance, and support professional development through feedback, coaching, and structured learning pathways.

• Foster a collaborative, high performance culture grounded in accountability, continuous learning, and customer value.

• Communicate effectively across teams to support change initiatives, maintain transparency, and advocate for the Customer Success function.

Skills and experience

We are looking for a highly motivated team member who combines payroll and HR credibility with strong leadership skills, and who enjoys helping others succeed through guidance and coaching, along with:

• Advanced payroll and HR knowledge with experience delivering complex advisory services using best practice solutions.

• Experience managing service delivery, SLAs, and compliance with quality and legislative standards.

• Proven ability to lead and develop high performing teams with a strong customer outcomes focus.

• Skilled in resolving complex issues promptly and a trusted escalation point for both customers and internal teams.

• Understanding of consulting financials, utilisation, and operational metrics relevant to advisory functions.

Benefits of joining our team

Rated an HRD Employer of Choice for 3 years in a row, we offer a range of industry-leading benefits, including:

• Competitive pay and perks

• Flexible and hybrid working arrangements to ensure you have time for the things and people you love

• Generous parental leave, career breaks, study leave and unpaid leave

• A vibrant inclusive culture that embraces diverse perspectives and values the unique contributions of each of our team

• Career growth opportunities in a thriving tech business

• The security of joining a trusted and established Australian brand

• The opportunity to truly make an impact- be part of a company that cares about your ideas, your effort and your well-being

Our team is the heart of our success. As part of our team, you'll be supported in your growth, working in a friendly, respectful, and collaborative environment. At Aurion, fantastic work is done by fantastic people, and you have the opportunity to work with true industry experts.

We are committed to creating an inclusive and diverse workplace where everyone feels they are a valued, respected, and empowered member of our ‘One Team Aurion’ culture. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply. #work180

Individuals with disabilities are encouraged to apply. We are dedicated to providing reasonable accommodations to candidates with disabilities, providing the environment and support for anyone to enjoy equal access to the right employment opportunities.

If this job interests you but you aren’t certain if you meet all the requirements, we encourage you to submit an application.

We’re excited to welcome our new team member. If this opportunity sounds right for you, please apply today.