Full‑time | Brisbane‑based (hybrid), with remote options across Australia
At Aurion, our people are central to who we are and how we work. With over 40 years of experience in the people and payroll industry, we offer a supportive and collaborative environment where knowledge is shared and people are empowered to make an impact.
We partner with Australian organisations to deliver trusted people and payroll solutions, guided by the belief that meaningful outcomes are shaped by how we work, not just what we deliver.
As we continue to grow, we’re expanding our Support Services team with an Aurion expert who’s passionate about optimisation, configuration, and delivering genuinely great client experiences. This role exists to strengthen our capability to work more proactively with customers by improving their configuration, data environment, and ways of working, getting under the hood of what makes Aurion tick, understanding what matters to our clients, and translating both into real value through smart, effective system use.
Responsibilities:
Support customers via phone, email, and ticketing systems, resolving functional and configuration queries within SLA timeframes
Deliver configuration and reporting work, recommending best practice approaches aligned to payroll/HR legislation and our Managed Payroll Services model
Maintain documentation, ensuring all system changes are clearly recorded
Identify opportunities to streamline processes and reduce manual work through system configuration
Keep learning, staying up to date with new Aurion features, industry changes, and continuous improvement initiatives
Skills & Experience:
Deep expertise with Aurion payroll software
Strong understanding of outsourced payroll services
Exceptional attention to detail (critical in this role)
Proven stakeholder engagement and the ability to influence outcomes
A resilient, adaptable mindset, excited by change and growth
Curiosity, initiative and a desire to make things better
Benefits of joining our team
Rated an HRD Employer of Choice for 3 years in a row, we offer a range of industry-leading benefits, including:
Competitive pay and benefits
Flexible and hybrid working arrangements, supporting balance for the things and people that matter most
Career growth opportunities within a thriving technology business
The security of joining a trusted and established Australian brand
A calendar of regular social events, including monthly office breakfasts, social connection drinks, and more
Opportunities to participate in committees aligned to your passions, including Wellbeing, Diversity, Equity & Inclusion (DEI), and Reconciliation Action Plan (RAP) working groups
Head office located in the heart of Milton, featuring a newly refurbished workspace just a 50‑metre walk from Milton Train Station
At Aurion, we are committed to building a truly inclusive, diverse, and equitable workplace where every person feels valued, respected, and empowered to belong as part of our One Team Aurion culture. We welcome and encourage applications from people of all backgrounds, identities, and lived experiences; across all nationalities, cultures, gender identities, abilities, ages, and ways of thinking.
We strongly encourage applications from people with disabilities and are committed to providing reasonable adjustments throughout the recruitment process and employment lifecycle. Our aim is to create an accessible, supportive environment that ensures equal access to opportunities and enables everyone to succeed.
We are also proudly endorsed by WORK180, reflecting our ongoing commitment to equity and inclusion. This recognition highlights how we support flexible work, shared caring responsibilities, and meaningful opportunities for growth, while fostering a workplace where everyone can thrive and bring their whole self to work. #WORK180
If this job interests you but you aren’t certain if you meet all the requirements, we encourage you to submit an application.
We’re excited to welcome our new team member. If this opportunity sounds right for you, please apply today.