• Permanent Full-time Position | $91,858 Base Salary | 15% Super
• Grow and develop your career at a leading energy organisation
• Wallsend Based Location

Imagine a world where possibilities are widespread. Ausgrid is the forefront of the transitioned future. We are the leader in connecting communities easily to their energy supply choices, while striving for net zero. Are you ready to play your part in an evolving industry?

We are the largest distributor of electricity on Australia’s east coast, providing power to 1.8 million customers with over four million Australians relying on us every day. Our network is made up of substations, powerlines, underground cables and power poles, spanning 22,275 square kilometres throughout Sydney, the Central Coast and the Hunter Valley.

Our vision is simple; for our communities to have the power in a resilient, affordable, net zero future.

Our primary focus is the safe management and operation of the electricity network. Day-to-day we are actively operating, maintaining, repairing and building our electricity network with a focus on safety and reliability. Our job is to make sure the network is ready for a future where renewables play a major role in the power mix.

We take pride in knowing that the work we collectively achieve today, will transform the world tomorrow. We value a culture of working and living safe, being customer focussed, commercially minded, collaborative, honest, accountable, and respectful. It is through our values that our employees grow and thrive in our business.

Our people are critical to our success. With this in mind we are committed to driving diversity and inclusion within our workplace by implementing ambitious gender equity targets. We want our business to reflect the voices of the communities we serve. Our diverse workforce has allowed Ausgrid to create a rich community with shared values and goals amongst our workforce.

To build our future, we are looking to enrich our internal talent with people from all genders, communities, and culturally diverse backgrounds.

Light up your career at Ausgrid.

Your role at Ausgrid

Is a collaborative culture important to you? At Ausgrid, collaboration in a safe and respectful environment is embedded in our core values, allowing our employees to progress and develop their career.

Reporting to the Claims & Recoveries Manager, the Investigations Officer will be responsible for effectively and efficiently investigating and resolving customer enquiries, supply, and non-supply related claims, and third-party damage recoveries to achieve a commercially balanced and customer focussed experience.

As the Investigations Officer, you will be given an opportunity to elevate your career in a business that is revolutionising the world of energy.

Your key responsibilities will be:

• Conducting investigations using relevant information from incidents
• Update and maintain records in relevant databases, including detailed notes relevant to the matter.
• Prepare, analyse, and collate information and documentation, including report preparation.
• Support the Contact Centre in addressing customer and stakeholder enquiries and emergency contacts through multiple communication channels when required.
• Provide consistent advice in accordance with relevant legislation, regulation, policies and guidelines.

What we are looking for

You will bring with you proven analytical and problem-solving skills and demonstrated ability to review, assess, and analyse documentation. Our Investigations Officer will have organisational and time management skills and ability to provide high level of accuracy in record keeping.

• Demonstrated conflict resolution skills.
• Proven written and verbal communication skills with demonstrated ability to liaise with external parties, and staff at all levels.
• Higher School Certificate or equivalent qualification

Why work for us?

We empower our teams to challenge the status quo, they own decisions that directly impact the transformation of our network to be safer, smarter, and more sustainable. In return, our employees enjoy an array of benefits including:

• Fortnightly Rostered day off (RDO)
• Employees enjoy 15% superannuation, which will increase to 15.5% in September 2023
• In line with our diverse workforce, we support flexibility in all its forms in line with business deliverables. This includes but not limited to condensed work weeks, part time working, job sharing, remote working, flexible hours, and time off in lieu
• Our gender-neutral parental leave is competitive and provides our employees with 16 weeks paid leave including superannuation payments
• We have in place mentoring circles for our women with senior male and female mentors
• We invest in our people’s development through secondments, Ausgrid onsite training and varied leadership opportunities
• We focus on the talents of our internal workforce. In the last year over 130 employees were promoted into new roles
• Our recognition program – Amped – recognises employee contributions, behaviours, and achievements through gift e-cards, quarterly and annual awards
• We have a generous study assistance program
• Our employees stick with us with a very low turnover of 3.9%
• Enjoy an annual employee day
• We provide access to novated leasing for private use vehicles
• We support corporate social responsibility, enjoy paid community service leave
• We have developed and are executing our fourth Reconciliation Action Plan
• We have an Annual free flu vaccination program
• Corporate Health Discounts through NIB and Bupa!
• Health and Wellness Program provides employees access to gyms/pools across the east coast.
• The Ausgrid Staff Club membership gives you access to a range of discounted entertainment, social events and access to company owned holiday accommodation!
• In the unfortunate circumstances where it is needed, employees can access family and domestic violence leave
• Our Employee Assistance Provider – Converge International - provides a range of support services to our employees at no charge

Interested? We would love to hear from you!

Please apply addressing your suitability for the role via a cover letter and attach your resume.

Successful candidates will be notified regarding an interview.

Applications close: 10 May 2023, 11.55pm AEST.

Please note, our vacancy close dates may be subject to change, we will assess applications as they are received

Please note – Unsolicited resumes/applications from agencies will not be accepted by Ausgrid

Ausgrid – An Equal Opportunity Employer