Being in an operational support role at Australia Post means helping our people deliver for every Australian. Just like our Posties, you’re still the people behind every parcel. Whatever your team or role, you’re helping grow our people, grow our business and making a lasting impact on the Australian community. You’ll find a culture of connection in our great people and the flexibility to balance work with life outside of it.
About the opportunity
Reporting to the National Performance Manager - Processing & Middle Mile, the Operational Performance Manager plays a critical role in driving operational excellence across Processing and Middle Mile sites within SA, NT and WA. Working closely with Site Managers, Operations Leaders and key business stakeholders, you'll identify performance improvement opportunities, lead operational initiatives and deliver projects that enhance safety, service, productivity and cost outcomes across the network.
This is a highly collaborative role that combines operational performance, continuous improvement and project delivery. You'll partner with leaders across the business to translate strategy into practical action, embed sustainable ways of working and drive meaningful improvements that deliver measurable results.
You’ll also
- Partner with Site Managers, Operations Leaders and cross-functional stakeholders to identify and deliver operational improvement opportunities across a complex multi-site network.
- Lead and support continuous improvement initiatives, projects and transformational activities that improve performance, efficiency, service and customer outcomes.
- Analyse operational data, performance trends and business insights to identify risks, opportunities and priorities for action.
- Work closely with the business to embed performance disciplines, governance frameworks and sustainable operational practices.
- Manage and deliver improvement projects from concept through to implementation, ensuring outcomes are realised and benefits are measured.
- Influence and support leaders through change, helping teams adopt new processes, technologies and ways of working.
- Drive a culture of continuous improvement by identifying root causes, challenging existing practices and implementing practical solutions.
About you
You are a collaborative and commercially minded leader who thrives on solving complex business challenges and delivering tangible outcomes. You bring strong continuous improvement and project delivery experience, coupled with the ability to influence stakeholders and partner effectively across all levels of the business. You enjoy working in fast-paced operational environments and have a passion for improving performance, simplifying processes and delivering lasting change.
You’ll also
- Demonstrate experience within large-scale operational environments such as logistics, transport, supply chain, manufacturing, postal or service network operations.
- Have a strong background in operational performance, continuous improvement, business transformation or operational excellence.
- Bring proven project management experience, including the ability to lead improvement initiatives from planning through to execution and benefits realisation.
- Have strong stakeholder engagement and influencing skills, with the ability to partner effectively across operations and support functions.
- Be comfortable using data and insights to identify opportunities, develop solutions and drive informed decision-making.
- Possess experience applying continuous improvement methodologies such as Lean, Six Sigma, Operational Excellence or similar frameworks.
What else is in it for you?
- Bring your whole self to work every day and be met by a welcoming bunch of people who respect and support you
- Flexible and hybrid working arrangements as Regional Performance Manager
- Opportunities for growth and development through formal programs or mentorship
- Exclusive team member discounts and offers for more cash in your pocket, evolving policies for flexible working, leave types and access to health and wellbeing resources
All walks, one route
It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.
We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at inclusivecareers@auspost.com.au or on 03 8737 9415.
See and hear what life is like in business support:
