Working with our customers at Australia Post isn't just about helping Australians post, shop, bank or pay bills. It's also about helping Aussie businesses service their own customers, keeping millions of people connected and building community resilience. That’s a big responsibility, but you're the go-to teams with the know-how, delivering essential and excellent service for people every day.
About the opportunity
As our Retail Postal Leader, you’ll be leading an established team at the local Post Office and play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience.
Every year around one million customers walk into one of Australia Post’s 4,400 Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.
You'll professionally manage the retail outlet to meet the commercial and customer objectives of Australia Post. The successful candidate will apply effective business management skills and practices to maximise sales opportunities, improve profitability, productivity, and team engagement, grow revenue, and provide consistently high standards of customer service.
What's on Offer
- Salary $93,686 + 12% superannuation (FTE)
- 6 Month Fixed Term role
- Monday to Friday 8.45am-5.06pm
- On the job training with a supportive team
You’ll be
- Leading a team and instrumental in equipping them to meet financial and service targets.
- Performing customer sales and service transactions, setting a high bar for your team through a collaborative approach to relationship building with customers, understanding and delivering on their needs.
- Committed to building and developing your team, while ensuring all business activities meet current compliance and legal requirements.
About you
- You’re friendly, enthusiastic and reliable and you love working in a team environment.
- Minimum of 5 years experience in effectively leading a team
- You’re ready to put the customer at the centre of everything you do to help make a difference in the community.
- Extensive knowledge of retail operations and processes, products, and services.
- Demonstrated ability to establish a collaborative working relationship with customers.
- Evidence of having skills to lead and facilitate the implementation and acceptance of change within the workplace.
- Proven ability to develop the skills and expertise of team members.
- Experience in a similar customer-facing role which required effective and efficient resolution of customer complaints.
- Demonstrated business and commercial management skills with the ability to analyse actual performance and to implement strategies to improve business operations.
- Demonstrated high level interpersonal, written, and oral communication skills and an ability to establish and maintain effective working relationships with all levels of management and staff within the organisation.
- A strong understanding of financial management and planning and therein the ability to grow profitable revenue ensuring better returns on investment.
You’ll also
- Be capable of anticipating customer needs and implementing effective ways to monitor and evaluate customer issues and satisfaction.
- Be passionate about developing the skills and expertise of team members.
- Need to establish and maintain effective working relationships with all levels of management and team members within the organisation.
- Have a willingness to embrace change to achieve business goals.
- Have a high level of interpersonal, written and verbal communication skills.
What else is in it for you?
- Work with a diverse, supportive team where you have opportunity to connect and collaborate every day
- Be at the heart of the Australian and local community, helping to keep families and friends connected or businesses connected with their customers
- Opportunities for training, growth and development in customer experience or other areas of the business
- Discounts and offers on lots of your favourite brands via Post Perks for more cash in your pocket, plus access to other health and wellbeing resources
All walks, one route
It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.
We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at inclusivecareers@auspost.com.au.
See and hear what life is like working with our customers: