Being in a business support role at Australia Post means helping our people deliver for every Australian. Just like our Posties, you’re still the people behind every parcel. Whatever your team or role, you’re helping grow our people, grow our business and making a lasting impact on the Australian community. You’ll find a culture of connection in our great people and the flexibility to balance work with life outside of it.
About the opportunity
Join a collaborative and purpose-driven team at the heart of delivering a flagship Learning and culture development program across the enterprise. This is a great 12-month FTC opportunity to combine people support, learning operations and stakeholder engagement, playing a key role in creating a seamless experience for learners, facilitators and leaders. You'll contribute to the successful rollout of a high-profile people and capability initiative that empowers leaders and teams to perform at their best while supporting meaningful organisational change.
You'll also
- Provide day-to-day support within the SAP SuccessFactors Learning Management System (LMS) and ServiceNow, managing learner enrolments, course assignments, session administration, reporting and case resolution to ensure a seamless learning experience.
- Own and maintain program knowledge resources, including developing, reviewing and publishing knowledge articles, FAQs, process guides and support content across ServiceNow, SharePoint and other channels, ensuring information remains accurate, current and customer-focused.
- Support the coordination and deployment of learning activities, accreditation schedules, facilitator assignments, training resources and key program milestones.
- Monitor, analyse and report on learning activity, service trends and program insights, providing data to support decision-making and continuous improvement.
- Build strong relationships with facilitators, leaders and stakeholders, delivering responsive support and proactively identifying opportunities to enhance processes and participant experiences.
About you
You're a highly organised and customer-focused professional who enjoys bringing structure to complex programs and delivering a great experience for stakeholders. You thrive in a collaborative environment, build strong working relationships across diverse teams, and take pride in providing accurate, responsive support. With a continuous improvement mindset and a genuine commitment to teamwork, you're motivated by contributing to meaningful people and culture initiatives that make a positive impact across the organisation.