Working with our customers at Australia Post isn't just about helping Australians post, shop, bank or pay bills. It's also about helping Aussie businesses service their own customers, keeping millions of people connected and building community resilience. That’s a big responsibility, but you're the go-to teams with the know-how, delivering essential and excellent service for people every day.
Role details
Our casual team member will be allocated shifts at both Bairnsdale and Lakes Entrance, a willingness to work a variety of start and finish times across our operational hours of Monday - Friday is a requirement of this position.
- Extensive, supportive training is provided in our Bairnsdale Post Office on commencement in the role, daily 5 hour shift from Monday - Friday
- Casual shifts will be offered between Monday to Friday 8:45am - 5:06pm (after training is complete)
- Adult Casual Pay Rate $36.41/hour and increases to $38.92/hour after 3 months
- Person will also be required to assist with Box Sorting duties
About the opportunity
As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.
You’ll be
- Performing customer sales and service transactions with customers.
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
- Assisting customers with mail and parcels lodgements and associate costs.
- Building rewarding relationships with customers by understanding their needs.