Australia Post's sales team is helping Australian businesses grow online
More Australians are shopping online, and small businesses are working hard to keep up. Our Small Business sales team helps thousands of them grow. We help them reach more customers, offer better delivery options and build their eCommerce operations. Australia Post and StarTrack give our customers a delivery network that reaches every Australian. Our team gives them advice and insight they can act on. Join us and help Australian businesses grow.
About the opportunity
As an Account Manager, Small Business, you'll manage a portfolio of small business customers. Many of them are eCommerce businesses. Success means protecting existing revenue, growing your accounts and winning new business. You'll work mostly by phone, with some in-person and video meetings. You'll report to the Small Business Sales Manager. You'll also work closely with product, pricing, solutions and enterprise sales teams.
You'll also
- Renew contracts, run annual price reviews and check surcharge compliance to keep customers and revenue.
- Grow your accounts by adding new products and services to existing contracts.
- Find, qualify and close new business opportunities. Follow up warm leads quickly.
- Build account plans and run joint business reviews with customers. Record all activity in Salesforce.
About you
You enjoy closing deals and building lasting customer relationships. You're curious about how businesses work. You ask good questions and listen to the answers. You stay across eCommerce trends and share what you learn with customers. You work well with others and adapt quickly to change. You care about doing the right thing for customers and your team.
You'll also
- Have a proven record of meeting or exceeding sales targets in business-to-business sales.
- Have experience negotiating deals across a complex range of products and services.
- Have experience building trusted relationships with senior decision makers by phone and other remote channels.
- Understand eCommerce. A business degree or formal sales training is desirable.
What else is in it for you?
- Bring your whole self to work every day and be met by a welcoming bunch of people who respect and support you
- Flexible and hybrid working arrangements, like the opportunity to work from home two days per week
- Opportunities for growth and development through formal programs or mentorship
- Exclusive team member discounts and offers for more cash in your pocket, evolving policies for flexible working, leave types and access to health and wellbeing resources
All walks, one route
It takes a lot of us to deliver for every Australian – and it's important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.
We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We're a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We're also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you've got questions about accessibility, reach out to our Diversity & Inclusion team at inclusivecareers@auspost.com.au or on 03 8737 9415
See and hear what life is like in business support:
