Being in a business support role at Australia Post means helping our people deliver for every Australian. Just like our Posties, you’re still the people behind every parcel. Whatever your team or role, you’re helping grow our people, grow our business and making a lasting impact on the Australian community. You’ll find a culture of connection in our great people and the flexibility to balance work with life outside of it.
About the opportunity
This 12-month Fixed Term Contract is for someone to come and join our team as our Delivery Platform Analyst (Atlassian suite), you’ll help shape how teams across Australia Post use our enterprise delivery platforms to plan, manage and deliver their work.
Reporting to the Delivery Platform Manager, you’ll take ownership of our Atlassian front door, triaging requests from across the business, managing the backlog and translating business needs into practical platform solutions. You’ll get hands-on configuring and improving Jira and Confluence, while identifying opportunities to use automation and AI to simplify processes and improve the experience for our users
You’ll also
Own and triage platform requests, manage priorities and act as a key point of contact for teams across the business.
- Configure and administer Jira Software, Jira Service Management, Jira Product Discovery and Confluence, including workflows, permissions, forms, spaces, templates and automation.
Identify repeatable support requests and opportunities to use automation and AI-assisted workflows to reduce manual effort and improve self-service.
Create knowledge articles, user guides and resources, while supporting platform adoption, governance and continuous improvement.
About you