Working with our customers at Australia Post isn't just about helping Australians post, shop, bank or pay bills. It's also about helping Aussie businesses service their own customers, keeping millions of people connected and building community resilience. That’s a big responsibility, but you're the go-to teams with the know-how, delivering essential and excellent service for people every day.
About the opportunity
As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.
Role Details:
- Pay Rate $29.72 increases to $31.77 after 3 months + 12% Superannuation
- 10-month part-time contract, rostered shifts between 12:00 PM and 5:00 PM
- 25 hours per week guaranteed
- Supportive (paid) training on commencement, 6 weeks full-time training
- Must travel on occasions between the following suburbs: Morley, Inglewood, Dianella, Mt Lawley, Osbourne Park & Mirrabooka
- Enjoy the benefits of Post People Perks
- Junior rates apply for those under 21 during training
You’ll be
- Performing customer sales and service transactions with customers.
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
- Assisting customers with mail and parcels lodgements and associate costs.