Being in a business support role at Australia Post means helping our people deliver for every Australian. Just like our Posties, you’re still the people behind every parcel. Whatever your team or role, you’re helping grow our people, grow our business and making a lasting impact on the Australian community. You’ll find a culture of connection in our great people and the flexibility to balance work with life outside of it.
About the opportunity
As a Supervisor, you’ll lead and motivate an operational team to deliver safe, efficient and reliable outcomes. You’ll coordinate day-to-day activities, manage performance against operational targets and create a positive team culture focused on safety, service and continuous improvement.
You'll also
- Lead daily operations, including rostering, workload allocation and performance against productivity and cost targets.
- Ensure compliance with safety standards, Chain of Responsibility requirements and operational procedures.
- Coach, develop and support your team while setting clear expectations and managing performance.
- Monitor operational performance and service levels to support positive customer outcomes.
- Identify opportunities to improve processes, productivity, safety and operational efficiency.
About you
You’re an experienced operational leader who knows how to motivate teams and deliver results in a fast-paced environment. You’re confident managing competing priorities, navigating challenging people situations and building strong relationships across the business.
You'll also
- Bring demonstrated experience leading, coaching and developing frontline operational teams.
- Have a strong understanding of operational safety, compliance and Chain of Responsibility requirements.
- Be experienced in managing performance, resolving conflict and working within a unionised environment.
- Demonstrate strong analytical and problem-solving skills, using operational data to support decision-making.
- Bring experience in rostering, cost management, productivity targets and continuous improvement.
What else is in it for you?
- Bring your whole self to work every day and be met by a welcoming bunch of people who respect and support you
- Opportunities for growth and development through formal programs or mentorship
- Exclusive team member discounts and offers for more cash in your pocket, evolving policies for flexible working, leave types and access to health and wellbeing resources
All walks, one route
It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.
We welcome people of all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at inclusivecareers@auspost.com.au or on 03 8737 9415.
See and hear what life is like in business support: