Help us deliver like never before
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.
About the opportunity
The ER Case Manager is a key role within the Case Management team, that provides guidance, support, investigation and representation on complex and medium/high risk cases, queries and investigations raised through the Employee Relations team or People Services. They are responsible for the coordination, tracking and completion of cases with leaders, case management personnel and legal teams.
Role is open to those based in Brisbane or Melbourne.
What you’ll deliver with us
The core purpose of this role is to conduct case management and coordination of all activities associated with employee-based investigations including Harassment Discrimination Bullying, Whistleblower, Managing Director Complaints, Alcohol and Drug escalations and standard ER case investigations.
You’ll also
- Be responsible for case management and supporting investigations for people leaders and employees
- Provide expert advice, case coordination and review of recommendations for all ER activities, including providing feedback to improve knowledge, and resolving any issues identified through the process
- Alignment to the investigations framework and toolkit that ensures investigations in relation to alleged misconduct are trauma-informed, human centric and conducted to the highest standards of procedural fairness
- Provide targeted interventions and support offerings to identified areas of the business requiring further support and advice on matters
About you
You will be someone with a high level of influencing skills to ensure resolution is reached when managing cases. You will also be able to demonstrate how attention to detail is a key trait of yours when managing cases and ensuring accuracy of information of data within formal reports.
You’ll also need
- Experience in end-to-end case management