Help us deliver like never before
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.
About the opportunity
As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.
Role Details
- This casual role commences on $33.66 / hour for approx. 3 months, increasing to $35.98/ hour + 12% Superannuation. (Junior rates apply to those under 21 during training).
- You will need to be fully available, Monday - Friday, between 8.45 am - 5.06 pm and Saturday's from 8:45 am - 12:45 pm (penalty rates apply to Saturday shifts), no minimum hours guaranteed
- Extensive, supportive (paid) training on commencement, Monday - Friday, for up to12 weeks, approx. 4 hours / day on a rotating roster
- Becomes “on call” after training, shifts may be scheduled in advanced, or you may be called in at short notice
- As this is a relief position, you will need to be willing and able to work at Townsville, Aitkenvale Garbutt & Thuringowa
You'll be:
- Performing customer sales and service transactions with customers
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
- Assisting customers with mail lodgements and associate costs
- Building rewarding relationships with customers by understanding their needs
- Assisting with administrative duties such as stocktaking and record maintenance