Help us deliver like never before 

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. 

About the opportunity 

This is a 12-month Fixed Term opportunity to join the Recovery & Health Team within Australia Post as an Early Intervention Recovery Advisor, where you’ll play a pivotal role in supporting our team members to recover safely and sustainably at work. This is a highly visible and meaningful role that sits at the heart of our Early Intervention program.

You’ll be part of a collaborative, high performing team that partners closely with operational leaders, health professionals and safety specialists to ensure our team members receive timely care, clear medical guidance and suitable duties that support optimal recovery.

Note that this role has been advertised in Victoria however we are open to application nationally (NSW, WA, QLD, SA, TAS)

What you’ll deliver with us 

You’ll be the primary point of contact for injured team members, People Leaders and treating practitioners, ensuring early intervention pathways are activated quickly and effectively. Your impact will be seen in sustainable recovery outcomes, streamlined case progression and strong stakeholder engagement.

You’ll also

• Triage and manage workplace injuries under the Early Intervention framework, by proactively assessing support needs and coordinating services, and facilitating early, safe return to work.
• Liaise with doctors, physiotherapists, allied health professionals, workplace managers and claims managers to coordinate effective recovery strategies.
• Oversee and monitor the performance and compliance of external Approved Rehabilitation Providers in line with legislative and organisational standards.

About you 

You’re a proactive, solutions focused professional who thrives in a fast paced, customer centric environment. You bring sound judgement, resilience and the ability to navigate complex and sensitive situations with empathy and professionalism.

You’ll also need

• Proven experience managing complex injury portfolios and delivering sustainable return to work outcomes.
• Allied health background preferred, with relevant tertiary qualifications desirable.
• Experience applying best practice Early Intervention models to improve injury management outcomes.
• Strong stakeholder management skills across employees, unions, leaders and medical providers.
• Sound judgement, clear communication and the ability to analyse complex matters and implement practical solutions.
  

How we’ll deliver for you 

• Hybrid work model (between the office, travel to relevant work sites and being based at home)
• Be part of a collaborative as well as autonomous work environment
  

We’re delivering together 

Our diverse and inclusive workplaces bring out the best in our people. We're all ages, genders and abilities, and we come from all walks of life. That’s how we deliver for Australia - together. We believe our business should reflect the diverse communities we operate in. See how we’re achieving that here. 

We encourage applications from all backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability and Ex Defence Force.  

We acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees, and recognise their continuing connection to land, water and community. We pay respect to Elders past, present and emerging. To find out more about our progress with reconciliation, watch this short video. 

Australia Post is committed to providing an inclusive and barrier-free workplace and encourages the implementation of workplace adjustments for team members with disability at all stages of their career.  If you have any questions, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au.