ICT Engineer Job Location: Sydney We work in a thriving sector– one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our success. Collectively we make the impossible possible. Recognised for delivering projects of global and national significance that help keep Australia safe, it is our shared passion that shapes our culture, and our people that make it a great place to work. Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow - shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space - there's no limit to where a career at BAE Systems could take you. We embrace flexible work arrangements at BAE Systems Australia, such as working a 9-day fortnight and hybrid working. We embrace flexible work arrangements at BAE Systems Australia, such as working a 9-day fortnight and hybrid working. Role Description The role combines ICT engineering, system administration, and technical support skills to ensure the reliability, and performance of business-critical systems. Working closely with the ICT Team Lead, the successful candidate will contribute to the implementation of ICT solutions, maintain operational environments, provide technical support, and deliver high-quality services and continuous improvement initiatives. Core Duties: * Design, implement and maintain ICT engineering solutions that support operational and business requirements. * Deliver ICT projects and assigned technical tasks within agreed schedules and budgets. * Provide Level 3 Help Desk support in accordance with Service Level Agreement (SLA) requirements, including: * Investigating, troubleshooting and resolving incidents. * Responding to and fulfilling service requests. * Escalating issues where required and ensuring effective resolution. * Monitor, test and deploy security patches to maintain system security and compliance. * Deploy software builds and releases across development, testing and production environments. * Maintain and support ICT infrastructure and associated support environments. * Perform upgrades and maintenance of Commercial Off-The-Shelf (COTS) software products. * Develop, update and maintain accurate ICT design documentation, procedures and knowledge articles. * Liaise with technology vendors and service providers to investigate and resolve technical issues. * Establish and maintain effective working relationships with customer and end users. * Identify opportunities for and contribute to continuous process and service improvement initiatives. * Occasionally participating in planned after-hours activities when required, including weekends, early mornings or evenings. About YOU * Australian citizenship and currently hold minimum Negative Vetting Level 1 (NV1) security clearance. * A degree in ICT/ Engineering. * 3-4 years of demonstrated experience in ICT engineering roles * Experience in implementing ICT infrastructure and system solutions. * Proven ability to deliver technical projects and tasks within defined timelines and budgets. * Strong troubleshooting and problem-solving skills, with experience providing Level 3 support in a service management environment. * Experience with software deployment eg. MCM, system maintenance and release management processes. * Knowledge of security patch management and system hardening practices. * Experience supporting and upgrading Commercial Off-The-Shelf (COTS) applications. * Ability to develop and maintain technical documentation to a high standard. * Strong stakeholder engagement and communication skills, including the ability to work effectively with technical teams, vendors and end users. * Demonstrated commitment to customer service and continuous improvement. * Ability to work independently and collaboratively within a team environment. Why BAE Systems?Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work - this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family - support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make.A place where everyone can thriveWe're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do.We support our veteran community through VetNet Australia, along with initiatives such as Reserve Service Leave, a Veteran Mentoring Program, and partner-supported programs.We welcome applications from all candidates and strongly encourage Aboriginal and Torres Strait Islander peoples to apply.We are proud to be recognised as an employer of choice for women by WORK180 and recipients of the Benchmarcx Top Employer for Candidate Experience Excellence 2026. As members of the Circle Back Initiative, we commit to responding to every applicant.If you require any reasonable adjustments during the recruitment process, please contact our recruitment team to discuss the support you may need. You can also connect with us via Careers and Employment.Security statementPlease note, as a defence security clearance is required for this role, applicants must be Australian citizens and either possess or be eligible to obtain and maintain one. Further information regarding security clearances.