Description
Betfair Australia is on the lookout for Customer Service Operator to join our overnight team on a part-time basis.
Betfair is a disruptor bringing innovation and competition to the Australian sports betting industry while operating responsibly and following regulations to protect the community.
We have a team full of passionate, energetic, great people, with a genuine determination to try and create a working environment that is safe and supportive for everyone, we even won the WORK180 award this year for two consecutive years for our commitment to employee support and safety, which we are very proud of. Being a strong data-driven business; using cutting edge and digital innovative marketing technology, we service a sophisticated customer base, offering a different way for punters to engage with racing and sport.
Requirements
What we are looking for:
- A passionate sport and/or racing enthusiast with a strong drive for speed, competition, and positive energy.
- Someone who enjoys teamwork and having some banter in the workplace.
- Someone who enjoys customer service and is committed to consistently delivering exceptional support and building their knowledge.
Key Responsibilities (training provided):
- Undertaking the registration, KYC (Identity Verification) and education of new customers.
- Efficiently and professionally answer calls and emails from customers, providing betting information and accurately completing bet placement on their behalf.
- Responding promptly to incoming customer queries via phone calls and emails.
- Assisting with and ensuring team procedures are appropriately documented.
- Continually updating knowledge around products and services.
- Promoting safer gambling practices by advocating for sustainable approaches and ensuring our platform remains a positive experience for all.
What you will bring:
- A passion for customer service!
- An understanding of upholding confidentiality of sensitive customer information
- The ability to make clear and well-reasoned decisions
- Availability to work weekends
- A high level of attention to detail, with an ability to effectively prioritise tasks
- Strong computer literacy and familiarity with MS Office Applications
- Excellent written and verbal communication skills
- Initiative. You get things done (once you’re shown how!)