Facilities Manager (Soft Services)


Location: Parramatta

Job Type: Full time


  • Based in Parramatta
  • Key Government Client
  • Walking distance from public transport

The Soft Services Manager holds responsibility for the operational success of Soft Services delivery for our key Government account. Using a flexible and adaptable approach the responsibilities of the Soft Services Manager include:


  • Manage Soft Services for our key government client.
  • Ensure contractual KPIs are met, achieve yearly profit forecasts, and maintain exceptional customer service.
  • Lead and communicate effectively with employees and subcontractors.
  • Enforce OHS&E policies and procedures across stakeholders.
  • Represent Infrastructure & Assets in relation to any pandemic response required across Central Offices


  • Manage financial performance, budgets, and subcontractor reporting.
  • Oversee contract compliance and Facilities Management services.
  • Coordinate pandemic response, recycling, central mail management, consumables, and space management.
  • Handle fleet management and general Soft Services.
  • Monitor contract performance and conduct regular inspections.
  • Promote client relationships and provide monthly reports.
  • Foster teamwork and accountability among team members.

Qualifications & Experience:

  • Proven experience in integrated services, property, and maintenance management.
  • Knowledge of legislative requirements, subcontractor management, and financial acumen.
  • Proficiency in software applications and CMMS.
  • Soft Services Management qualification or experience.

Core Attributes:

  • Customer-focused, collaborative, proactive, and adaptable.
  • Upholds integrity, handles pressure, and takes accountability.
  • Proficient in problem-solving, decision-making, and communication.
  • Demonstrates learning agility, financial acumen, and results-driven mentality.
  • Commercially focused and skilled at building relationships and leadership.
  • Delegates effectively and fosters strong internal and external networks.

Why Join Us / Benefits:

At BGIS, we create safe environments where our people can do their best work. Our team comprises of individuals from many different cultures and nationalities, with a multitude of valued personal and professional backgrounds. We welcome diverse perspectives and are always on the lookout for people who can bring new ways of thinking to our teams.

  • Opportunity to work in a dynamic and supportive team environment.
  • Hybrid work
  • Competitive salary and comprehensive benefits package.
  • Professional development and growth opportunities.
  • Employee Recognition Program.
  • Excellent Company Benefits.
  • Paid Parental and Volunteer Leave.
  • Donation Matching
  • Collaborative work environment: Join a supportive team that values innovation, collaboration, and continuous improvement.

About BGIS

BGIS has over 10,000+ employees globally, we are a leader in the provision of facility management, project delivery, energy and sustainability, asset management, workplace advisory, real estate, and technical services. We are focused on delivering innovative service solutions for our clients.

  • Our organization manages more than 50,000 facilities, including corporate offices, universities, schools, hospitals, and stadiums, and we are regarded as a world leader in the management of data centers and other critical environments. Our clients come from a diverse range of sectors, such as Defence, Healthcare, Government, Higher Education, and Utilities.
  • BGIS, we value diversity and are committed to creating an inclusive and safe work environment for all employees, we have a passion for sustainability and drive for innovation.

Further information is available at apac.bgis.com.

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