Contract Performance Director – Melbourne CBD, VIC

Location: Melbourne CBD, VIC
Company: BGIS, New Victorian Government Client
Employment Type: Full-Time, Permanent, Hybrid, Core Business Hours with some Flexibility for Start/Finish Times

🌿 We acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging.

About BGIS

BGIS is a global leader in integrated facilities management, delivering thoughtful, sustainable and high-quality solutions across government, healthcare, education and critical infrastructure. We are recognised for our strong governance, collaborative partnerships and commitment to transparency, safety and continuous improvement.

Purpose of the Role

BGIS is seeking an experienced Contract Performance Director to support a newly awarded, high-profile Victorian government facilities management contract. This role is central to ensuring the contract operates with clarity, consistency and confidence through strong governance, performance oversight and assurance.

Reporting to senior contract leadership, you will work closely with BGIS operational teams and client stakeholders to oversee governance frameworks, performance reporting, risk and compliance activities. Your work will support trusted decision-making, audit readiness and continuous improvement across a large, diverse property portfolio.

The ideal candidate is thoughtful, highly organised and collaborative, with a strong appreciation for governance, data integrity and constructive stakeholder relationships.

Key Responsibilities

• Oversee the full contract governance framework, including monthly, quarterly and annual governance cycles
• Prepare and present executive-level performance reports, dashboards and strategic updates
• Maintain and govern performance management frameworks, controls and methodologies
• Ensure all contractual KPIs, MSLs, compliance obligations and reporting requirements are met
• Review service delivery performance, trends, risks and improvement opportunities
• Coordinate structured improvement plans to address risks or underperformance
• Oversee risk management frameworks, registers and treatment plans
• Ensure audit readiness and coordinate internal and external audit activities
• Support transparent, accurate and timely reporting through BGIS Connect, Power BI and Microsoft Fabric
• Partner with reporting and technology teams to uplift digital maturity and data governance
• Foster strong, respectful and effective engagement with senior client and BGIS stakeholders

Education, Experience & Skills

Essential:

• Extensive experience in contract governance, performance management, assurance or quality roles
• Strong understanding of contract compliance, audit, risk and performance frameworks
• Experience supporting large, complex or multi-site service delivery environments
• High proficiency in Power BI, Microsoft Fabric and data-driven reporting
• Experience using Power Automate to improve workflows and reporting efficiency
• Clear, confident and inclusive communication skills, including executive reporting

Desirable:

• Experience working within government or regulated environments
• Background in facilities management, infrastructure or large outsourced contracts
• Qualifications in business, governance, risk, quality or related disciplines

Workplace Flexibility

This role is based in the Melbourne CBD, close to public transport, with a hybrid working model (3 days office / 2 days WFH). Core business hours apply, with flexibility around start and finish times. Occasional site visits within the CBD and additional hours may be required as operational needs arise.

Why Join BGIS?

Key Benefits Include:
✔ AFR Best Places to Work 2024 & 2025
✔ Winner of Inspiring Workplaces Award 2025
✔ Endorsed by WORK180 as an employer of choice for women
✔ Flexible hybrid working arrangements
✔ Career development through internal mobility and secondments
✔ Health and wellbeing support including EAP and wellness programs
✔ Paid volunteer days and community initiatives
✔ Inclusive, values-led and people-focused culture

BGIS employs over 12,000 people globally and manages more than 50,000 facilities across government, healthcare, education, utilities and critical environments.

How to Apply

If you are a governance and performance professional who values transparency, collaboration and continuous improvement, we would love to hear from you.

BGIS is an equal opportunity employer and strongly encourages applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds.

Eligibility

To be eligible for the role, applicants must have Full Working Rights in Australia.

Apply Now
Be part of a workplace that values trust, clarity, collaboration and sustainable outcomes.

Explore more opportunities at: https://apac.bgis.com